Payment Operations Officer

**About the Role**
Are you ready to join a dynamic team and make a significant impact in the world of payment operations? As a Payment Operations Officer at BOQ Group, you'll play a crucial role in delivering high-quality, efficient operational service and risk outcomes.

You'll work closely with internal and external stakeholders, customers, and industry partners to ensure all activities are carried out in compliance with relevant regulations, policies, and procedures. Your key responsibilities will include managing payments, cards, and transaction management activities, always keeping the end customer front of mind.

In this role, you'll action every request, decision, task, and outcome with care, empathy, and confidence, building trust and acting with integrity towards our customers, partners, and brokers. As you develop additional skills and graduate through our career pathways model, you'll handle more complex and varied tasks, cross-skill between brands and functions, and gather insights to make recommendations for continuous improvement. Your effective execution in this role will contribute to providing exceptional customer and people experiences while supporting BOQ group during our change transformation.
**About you**

Strong time management, organisational skills and positive communication is essential. Ability to build rapport with diverse customers and stakeholders, and proficiency in relevant software and systems used in banking operations.

If you're dedicated to delivering exceptional service levels and joining a team where your career can flourish - we would love to hear from you.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

- **Flexible working arrangement**:

- Balance your work and personal life with ease.
- **Discounted financial products** - Enjoy exclusive rates on our financial services across the Group.
- **Salary sacrificing options** - Maximise your take-home pay with our salary packaging options.
- **Paid parental leave with no minimum requirements** - Spend quality time with your new family member without any worries.
- **Purchase additional annual leave** - Need more time off? You can buy extra leave days.
- **Discounted private health insurance plan** - Take care of your health with our special rates.
- **Employee Assistance Program (EAP)** - Access confidential support for personal and professional challenges for you and your family
- **Access to employee network groups** - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- **Pride in Diversity membership**: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community
**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligatio