Aps4 Payments Officer

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Opportunity to join Federal Government for a 12 month contract.

**Your new company**
This federal government department is an independent agency aiming to better the lives of vulnerable people across Australia through access to services and funding.

**Your new role**
The payment branch provides support and guidance to providers delivering agency funded services to participants. Your responsibilities may include:

- Investigating and resolving outstanding payment requests that have been rejected
- Engaging with internal and external stakeholders to resolve payment enquiries
- Processing manual payments to providers and self-managed participants
- Working to resolve payment issues, guided by legislation, agency policies and standards, and Payments Branch Standard Operating Procedures (SOPs)
- Contribute to decision-making within the team/work area
- Consistently meeting team and individual work resolution targets
- Ensuring knowledge of and compliance with legislative, financial and administrative frameworks
- Maintaining an awareness of government decision-making processes, agency guidelines and regulations

**What you'll need to succeed**
- Ability to provide sound advice and recommendations
- Ability to engage and develop relationships with a range of stakeholders
- Ability to identify issues and contribute to the resolution of issues and problems
- Well-developed verbal and written communication skills
- Australian Citizenship is required
- Previous experience in claims or processing highly regarded
- Previous experience in a customer service/contact centre role highly regarded

**What you'll get in return**
- Experience in a Federal Government Department
- Rewarding career helping some of Australia's most vulnerable people
- 12 month contract + possibility of extension
- Brisbane CBD location
- $44 p/h + Super

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2747143

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