Operations Administrator | Deposit and Payment Operations

Overview

Operations Administrator | Deposit and Payment Operations – Brisbane; Sydney. 09-Oct-2025. Permanent - Full time, Junior.

Industry: Administration & Support, Lending / Leasing / Retail Banking, Operations.

Join our Deposit and Payment Operations team where we support a variety of products across the Banking and Financial Services industry across Personal Banking, Wealth and Business Banking. We will enable you to develop your skills and grow your career, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

Responsibilities

As an Operations Administrator, you will be responsible for delivering an exceptional experience to our clients and stakeholders by specialising in processing operational requests. You’ll work towards deadlines to deliver solutions to all our customers and liaise with the wider team to resolve any discrepancies to ensure all regulatory compliance requirements are followed.

You will onboard new customers and prepare and review AML/CTF requirements, complete ongoing account and client updates, maintenance and adjustments. You will also facilitate the movement of funds including domestic and international payments, and other back-office banking tasks including facilitating mistaken payments, transacting traces, and payment recalls.

Qualifications

- Passion for delivering an exceptional customer experience with a client-centric approach to work
- Solution focused mindset with the ability to innovate and think outside the box and a willingness to learn
- High attention to detail, strong data entry skills
- Ability to work in a team environment and build strong working relationships with your peers to contribute to team goals to ensure smooth completion of requests
- Strong numerical and time management skills are essential as you will be working to deadlines ensuring tasks are completed correctly and within agreed timeframes
- Prior experience in banking and financial services or within a contact centre environment is preferred.

Benefits

- 1 wellbeing leave day per year
- Up to 5 additional service bonus leave days per year
- Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
- 2 days of paid volunteer leave and donation matching
- Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
- Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
- Access to a wide range of salary packaging options
- Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
- Hybrid and flexible working arrangements, dependent on role
- Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

#J-18808-Ljbffr