Claims Management Officer

**Claims Management Officer**(**Job Number**:250000AO**)**

**Description**

**About the role**

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

The RACQ Property team are expanding and seeking passionate individuals to elevate our talent pool Our commitment is to ensure our members achieve the best possible outcomes, and we need dedicated team players like you to help us make that happen. Become part of a collaborative environment where your contributions truly matter

In this exciting Claims Management Officer opportunity, you will be empowered to manage a diverse portfolio of property claims, ranging from straightforward to complex.

You’ll ensure a seamless and positive experience for our members, with no two days ever being the same. Enjoy a dynamic and supportive team environment where new challenges and learning opportunities are always on the horizon
- **Flexible Work Arrangements**: Enjoy the freedom of a hybrid work model, with the possibility to work from home after 3-6 months. Plus, benefit from free onsite parking when you're in the office
- **Competitive Compensation**: Hourly rate ranging from $35.40 to $37.59 per hour + superannuation + penalty rates
- **Rotating Roster**: Full time 37.5hrs/wk, across 7 day work week (mínimal weekends). 7am-7:00pm Monday to Friday and 8:30am to 5:00pm Saturday and Sunday
- **Supportive Leadership**: Collaborate with leaders who genuinely care about your success. Our team provides regular coaching and personalised support to ensure you receive the tailored development you need to excel in your role.
- **Professional Development**: Experience a dedicated onboarding process, along with ongoing training and career growth opportunities designed to help you reach your full potential.

**About you**

If you have a passion for customer service and excel in fast-paced settings, this is the perfect opportunity for you We’re searching for individuals who love problem-solving, building meaningful relationships with both colleagues and customers, and possess a strong work ethic. Your daily duties will include:

- **Empathetic Claims Management**: Oversee the complete property claims process with compassion, ensuring our members feel supported during their most challenging times.
- **Claims Handling**: Efficiently manage the lodgement, triaging, and ongoing oversight of claims, providing clear communication and proactive follow-ups every step of the way.
- **High-Quality Customer Service**: Respond to multiple calls daily, delivering exceptional service to every caller and making each interaction count.
- **Negotiation and Transparency**: Negotiate settlements when appropriate and clearly explain claim outcomes, ensuring transparency and understanding at all stages of the process.
- **Collaborative Engagement**: Work closely with both internal and external stakeholders, maintaining professionalism and fostering strong relationships.
- **Continuous Learning**: Actively participate in coaching sessions and ongoing training to enhance your skills and grow in your role.

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
At RACQ, we want you to succeed in work and life and feel supported to do good stuff daily. Whoever you are, wherever you’re from. Some of the good stuff our people have access to include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultu