Ctp Claims Officer

5 days ago

Eight Mile Plains, Australia RACQ Full time

**CTP Claims Officer**
**(**
**Job Number**:
**230000WJ**
**)**

**Description**

**Have a desire to work in Personal Injury Claims? Multiple roles available**

If this sounds like you, we’d like to hear from you about what your experience can bring to our team and how we can be your employer of choice. Prior injury or recovery claims background desired but tell us what transferrable skills you can bring

**Duties**
- Effectively manage a portfolio of complex CTP claims through strategic planning and best practice claims management
- Effectively facilitate reasonable and appropriate rehabilitation through early intervention with sound knowledge of injuries and medical concepts
- Assess value of claims and negotiate cost-effective outcomes
- Represent RACQ at settlement conferences or other dispute resolution methods
- Build and maintain sustainable relationships with internal and external stakeholders, claimants, and legal representatives

**Skills & Experience**
- Strong communication, interpersonal and negotiation skills.
- Ability to strategically manage a portfolio of complex personal injury claims whilst consistently achieving compliance with the relevant legislation.
- Sound competency in all aspects of portfolio management including strategic planning, compliance with legislation, and time management to achieve optimum outcomes for injured claimants.
- Ability to facilitate reasonable and appropriate rehabilitation outcomes and return to work strategies.
- Sound competency in determining liability.
- High level analytical skills and the ability to interpret new information appropriately.
- Thorough knowledge, experience and understanding of personal injury legislation and litigation.
- Ability to influence claims outcomes through active listening and empathy.
- Able to make commercially astute decisions and assess damages in sensitive situations.
- Strong time management skills and ability to maintain data accuracy in a fast-paced environment.

**What we offer you**;
- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness, flu vaccinations, free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 100,000+ online courses.

**Ready to apply? You’ve got this.**

**RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.**

LI-HYBRID

**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113

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