Manager Claims Operations

**Manager Claims Operations - Property**(**Job Number**:240000Q0**)**

**Description**
- RACQ is searching for a driven and experienced Manager Claims Operations to lead and manage our frontline claims operations team. In this role, you will play a pivotal role in ensuring exceptional service, quality and productivity, while fostering a positive and motivated team environment.**In this role, you will **be responsible for**:

- Lead and manage the member experience across Property Claims Operations (Claims Lodgement and Fulfillment teams for Working Loss claims).
- Oversee the achievement of service, quality, productivity, people and financial goals.
- Develop and maintain strong relationships with key internal and external stakeholders, including RACQ members, suppliers and regulators.
- Provide coaching and support to the Claims Operations team, fostering a high-performing and collaborative environment.
- Ensure adherence to all relevant legislation, including the Queensland Civil and Administrative Tribunal (QCAT) Act and Insurance Law.
- Identify and implement process improvements to optimise claims processing efficiency.

**About you**:

- 1-3 years' experience in a relevant claims management role.
- Proven experience leading and motivating a team.
- Strong understanding of the property claims process and claims management models.
- In-depth knowledge of relevant Queensland legislation and an awareness of interstate legislation.
- Excellent communication, interpersonal and negotiation skills.
- Ability to build and maintain strong relationships with internal and external stakeholders.
- Demonstrated proficiency in relevant HR and employment management requirements.

**Why join RACQ?**
- It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.- By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.-
- At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.**What we offer you**:

- Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:
- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to 80,000+ online courses.- **RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.- #LI-HYBRID**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113