Claims Management Officer

**Claims Management Officer - Recoveries & Settlements**(**Job Number**:240001AW**)**

**Description**

**About the role**:

- Multiple positions available
- Manage a diverse portfolio of either motor recoveries or settlements claims in a proactive and cost-effective manner, ensuring appropriate strategies are applied for the most effective outcome
- Make and/or defend indemnity and liability decisions in an accurate and timely manner
- Ensure a high standard of customer service is maintained for our internal and external stakeholders
- Ensure management of recoveries and settlements is in line with compliance and regulatory standards such as the General Insurance code of Practice, Insurance Contracts Act and Debt Recovery Guidelines
- Constructively manage negotiations with a view of achieving the best possible outcome across all claims
- Actively participate in coaching and training to upskill and build capability within your team
- Full Time, Monday - Friday
- Flexible working arrangements supported between work from home and Eight Mile Plains office

**About you**:

- Strong people skills and a proven ability to work well within a team in a fast-paced environment
- Excellent written, verbal, and interpersonal communication skills (including managing emotionally charged situations)
- Previous experience with debt recovery or claims management in the Insurance industry is highly desirable or experience across the banking and finance sector
- Demonstrated ability to effectively manage priorities and drive own performance
- Strong negotiation and conflict resolution skills
- Ability to demonstrate flexibility and adaptability with a willingness to contribute to continuous improvement, skills development and change
- Excellent customer service abilities and advanced verbal, written and interpersonal communication skills
- Strong computer skills and the ability to pick up new computer systems

**Why join RACQ?**

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

**What we offer you**:
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

**RACQ is a ‘Circle Back Initiative’ employer** - we commit to respond to every applicant.

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**Work Locations**

Eight Mile Plains 2649 Logan Road Eight Mile Plains 4113