Customer Partner

1 week ago

Penrith, Australia Northcott Full time

Flexible Work arrangements covering Nepean, Blue Mountains.
- Full time Permanent role starting ASAP.
- $75,306.13 Base+ Super + NFP Packaging
- Flexible Work arrangements covering Nepean and Blue Mountains areas,
- Full time Permanent role starting ASAP.
- $75,306.13 PA + Super + NFP Packaging

Due to ongoing growth we are looking for two Customer Partners to join our team - which is the central point of contact for Northcott customers.

On a day to day basis you will be responsible for;
- Working from a person centered framework to build and maintain strong relationships with customers
- Identifying opportunities for customers to meet their goals
- Working closely with the broader customer engagement team to ensure handover of customer specific needs are captured as part of service delivery.
- Engaging with local community and being the face of Northcott in line with organisational values
- Conducting customer check
- ins and periodical holistic service reviews
- Information gathering and profile development and quality documentation audits
- ensuring customers goals and needs are captured and customer set up is correct
- Identifying any resourcing issues and share insights with coordinator/sales/other managers to support the management of customer expectations
- Refering all potential new service requirements from customers’ (new and existing) to and from Sales
- Processing any new requests from account management
- Plan reviews with coordinators
- Managing customer funds and ensuring value for money from customers plan,
- Follow up/reconcile any non-funded customer activity

We are looking for someone who aligns with our values and is Innovative, Respectful and Brave.

Previous skills, experience and attribute wise we see you as having:

- A passion for and recent experience for account management, customer management or equivalent health or disability services experience.
- Knowledge of the Person Centred Practice Framework
- Strong knowledge or understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
- Proven organisational skills with demonstrated ability to multi task and manage time
- Great organisational skills and the need to be busy and hands on,
- Confidence with tools such as Word, Excel,
- Being a people person - someone who is a clear confident communicator who loves building relationships and helping people through every medium - verbal and written.
- Great financial management skills

On offer is the opportunity to join and contribute to the growth and success of one of the largest and most established disability services providers in NSW and the ACT. We have over 120 accommodation sites and are proud to have provided service to over 13,500 valued NDIS participants last year.

As an employer we are proud to offer a family friendly workplace and not for profit salary packaging which can increase your take home pay and a new reward and recognition program that entitles you to discounts with a range of retailers, dining, entertainment and life-style brands.

We will be actively shortlisting for this role so please do not hesitate to apply.

**Covid Vaccination Status**

The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against Covid 19 and maintain regular booster shots (unless granted an exemption). Please attach evidence of your current vaccination status or medical exemption.

**Diversity and Inclusion Statement

  • Activity Partner

    1 week ago

    Penrith, Australia Wise Employment Ltd Full time

    **Location - Victoria Park, South Perth** Would you like to identify and create opportunities for job seekers? We are seeking motivated, dynamic person to join our Workforce Australia team in South Perth as an Activity Partner. This position will be predominantly based from our Victoria Park site, with travel across South Perth. This position is...

  • HR Business Partner

    2 days ago

    Penrith, Australia Panthers Group Full time

    **Join an industry leader**: - ** Internal & External training opportunities**: - ** Career development opportunities**: - ** Great staff benefits!** Panthers Group is one of Australia’s leading entertainment and leisure providers with 5 Clubs across NSW, Premiership Winning Penrith Panthers and brand new 5 star hotel and 1000 seat Conference Centre....

  • Human Resources Business Partner

    7 days ago

    Penrith, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Health Manager Level 2 **Location**: Station St Penrith **Remuneration**: $109,857 - $129,624 per annum **Hours Per Week**: 38 **Requisition ID**: REQ571159 **Applications Close**: 22/06/2025 - With_ _**_CORE_**_ _Values of_ _**_C_**_ollaboration,_ _**_O_**_penness,_ _**_R_**_espect and_...

  • Customer Service Specialist

    1 week ago

    Penrith, Australia St.George Full time

    **What’s the role?** As a **Customer Service Specialist**with St George, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals. You will refer customers to our specialist banking teams such as Home Loans and...

  • Electrical Safety Business Partner

    2 weeks ago

    Penrith, Australia Endeavour Energy Full time

    There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy. More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest...

  • Customer Experience Consultant

    5 days ago

    Penrith, Australia WISE Employment Full time

    Competitive 69k base salary + super + NFP salary packaging + bonuses + more! - Are you a results driven customer service professional, and enjoy a challenge? - "Top 30 Most Inclusive Employer 2024/2025" - Diversity Council Australia With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been...

  • Customer Service Team Member

    2 days ago

    Penrith, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Regional Business Development Partner

    2 days ago

    Penrith Municipality, Australia Aruma Full time

    OverviewRegional Business Development Partner role at Aruma — Flexible Location: Western Sydney / Penrith / Parramatta / Blacktown.The Regional Business Development Partner plays a key role in identifying and pursuing new business opportunities and driving customer acquisition across Aruma's Home & Living, Community, Children's Services, and Therapeutics...

  • Regional Business Development Partner

    2 days ago

    Penrith Municipality, Australia Aruma Full time

    OverviewRegional Business Development Partner role at Aruma — Flexible Location: Western Sydney / Penrith / Parramatta / Blacktown.The Regional Business Development Partner plays a key role in identifying and pursuing new business opportunities and driving customer acquisition across Aruma's Home & Living, Community, Children's Services, and Therapeutics...

  • Customer Experience Consultant

    2 days ago

    Penrith, Australia WISE Employment Full time

    Competitive base salary + super + NFP salary packaging + bonuses + more! - Are you a results driven customer service professional, and enjoy a challenge? - "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been...