Customer Experience Consultant

5 days ago

Penrith, Australia Wise Employment Full time

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The **Customer Experience Consultant**(CEC) is the first point of contact and a welcoming voice for our customers. Based in Penrith, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment.

This is a full time, hybrid position, with hours from 11am - 7pm to service our customers in Western Australia.

**About you**:
- Proven experience of working within a Customer Centric environment- Previous customer service experience (call centre experience preferred)- Demonstrated qualities of empathy, integrity and compassion- The ability to work independently as well as within a team environment- Excellent communication and interpersonal skills- High attention to detail in a high pressured environment- Knowledge and experience working with Microsoft Office- Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm- Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions- Able to manage conflict- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements- Hold a current driver’s license

**Perks of Working at WISE**- Competitive Salary starting at $71k with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More- Fantastic reward and recognition initiatives and ongoing learning and development- 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives- Learning and Development Programs- Company Laptop & iPhone- Exclusive benefits and discounts from leading retailers through Flare

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