Customer Experience Consultant

13 hours ago

Penrith Municipality, Australia WISE Employment Ltd Full time $71,000 - $100,000 per year

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. Based from any of our WISE Employment offices nationally, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment. 

This is a full time, hybrid position, servicing our contract in Western Australia. You must be able to work between 9am - 5pm AWST.

About you:

  • Proven experience of working within a Customer Centric environment
  • Previous customer service experience (call centre experience highly desireable)
  • Demonstrated qualities of empathy, integrity and compassion
  • The ability to work independently as well as within a team environment
  • Excellent communication and interpersonal skills
  • High attention to detail in a high pressured environment
  • Knowledge and experience working with Microsoft Office
  • Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
  • Able to manage conflict
  • You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
  • Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
  • Hold a current driver's license

Perks of Working at WISE…

  • Competitive Salary starting at $71k with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
  • Fantastic reward and recognition initiatives and ongoing learning and development
  • 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
  • Learning and Development Programs
  • Company Laptop & iPhone
  • Exclusive benefits and discounts from leading retailers through Flare

If you have accessibility requirements or require an adjustment to participate in our recruitment team.

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

  • Customer Experience Team Leader

    4 days ago

    Penrith Municipality, Australia Penrith City Council Full time $92,765 - $123,000 per year

    Customer Experience Team LeaderJob no: 495306Work type: Permanent Full TimeLocation: PenrithCategories: Call Centre & Customer ServiceSalary: $92,765.00 per annum, Plus 12% SuperannuationAbout the roleAre you ready to lead a vibrant, fun, and high-performing team dedicated to top-notch customer service? In the Penrith Council Customer Experience team, we're...

  • Customer Experience Consultant

    1 week ago

    Penrith, Australia WISE Employment Full time

    Competitive base salary + super + NFP salary packaging + bonuses + more! - Are you a results driven customer service professional, and enjoy a challenge? - "Top 30 Most Inclusive Employer 2022/2023" - Diversity Council Australia With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been...

  • Sales Consultant

    2 weeks ago

    Penrith Municipality, Australia Foton Full time $60,000 - $80,000 per year

    Sales Consultant – FotonMultiple roles available across: Penrith, Parramatta, Greystanes, Narellan, & Artarmon.Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational...

  • Retail Consultant

    1 week ago

    Penrith Municipality, Australia Cancer Council New South Wales Full time $30,000 - $50,000 per year

    Retail Consultant - Christmas CasualCancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award awarding winning...

  • Rehabilitation Consultant

    6 days ago

    Penrith Municipality, Australia Rehabilitation Services by Altius Full time $90,000 - $120,000 per year

    GET TO KNOW ALTIUSAltius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services – still driven by a single...

  • Customer Sales

    6 days ago

    Penrith Municipality, Australia Genuine Parts Company Full time $40,000 - $60,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This casual position requires WEEKEND availability; penalty rates apply.Flexible availability during the week will also be neededAt Repco we want to ensure that each...

  • Customer Service Representative

    8 hours ago

    Penrith Municipality, Australia Back's Electrical Pty Ltd Full time $60,000 - $80,000 per year

    Dispatcher / Customer Service RepresentativeAt Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We're a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we're looking for a dedicated Dispatcher to join our growing...

  • Customer Service Coordinator

    2 days ago

    Penrith Municipality, Australia Foodboss Full time $60,000 - $80,000 per year

    Join one of Western Sydney's fastest-growing cold-chain logistics companies. We're looking for a Customer Service Coordinator to take ownership of customer enquiries, delivery investigations, and service reporting, while supporting the day-to-day workflow of our customer service team.You'll be the go-to contact for transport and warehouse queries,...

  • Customer Service Officer

    15 hours ago

    Penrith Municipality, Australia BOQ Group Full time $60,000 - $90,000 per year

    About The RoleDo you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional with excellent relationship building skills and a passion for delivering excellent service to customers?Join our dynamic team and unlock amazing career development in the banking industryAs the Customer...

  • Customer Service Officer

    2 weeks ago

    Penrith Municipality, Australia Hear-Clear Australia Full time $62,400 per year

    At Hear-Clear Australia, we are seeking an experienced Part-time Receptionist to join our hearing Clinic in Penrith, NSW. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and seamless experience from the moment they walk through our doors.About the RoleAs a Part-time Receptionist, you will be working at our...