Customer Experience Consultant

1 day ago

Penrith Municipality, Australia WISE Employment Ltd Full time $71,000 - $100,000 per year

With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries.

The Customer Experience Consultant (CEC) is the first point of contact and a welcoming voice for our customers. Based from any of our WISE Employment offices nationally, the CEC forms an integral part of the Customer Service Team, communicating with customers daily in order to provide a game changing service. This role is a key support to our Employment Partners and the wider team, contributing meaningfully to the ultimate goal of placing our customers into sustainable employment. 

This is a full time, hybrid position, servicing our contract in Western Australia. You must be able to work between 9am - 5pm AWST.

About you:

  • Proven experience of working within a Customer Centric environment
  • Previous customer service experience (call centre experience highly desireable)
  • Demonstrated qualities of empathy, integrity and compassion
  • The ability to work independently as well as within a team environment
  • Excellent communication and interpersonal skills
  • High attention to detail in a high pressured environment
  • Knowledge and experience working with Microsoft Office
  • Action oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Customer focused, building strong Stakeholder relationships and delivering customer-centric solutions
  • Able to manage conflict
  • You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
  • Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
  • Hold a current driver's license

Perks of Working at WISE…

  • Competitive Salary starting at $71k with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More
  • Fantastic reward and recognition initiatives and ongoing learning and development
  • 4 wellness-days per year (additional leave), the ability to purchase additional annual leave and various healthy lifestyle initiatives
  • Learning and Development Programs
  • Company Laptop & iPhone
  • Exclusive benefits and discounts from leading retailers through Flare

If you have accessibility requirements or require an adjustment to participate in our recruitment team.

Here at WISE, we actively encourage and welcome applications from candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTQIA+ community and Aboriginal candidates.

  • Customer Experience Consultant

    2 days ago

    Penrith, Australia Wise Employment Full time

    With more than 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that has been inspiring, transforming and empowering people by connecting them with employers in numerous industries. The **Customer Experience Consultant**(CEC) is the first point of contact and a welcoming voice for our customers. Based in...

  • Customer Experience Team Leader

    5 days ago

    Penrith Municipality, Australia Penrith City Council Full time $92,765 - $123,000 per year

    Customer Experience Team LeaderJob no: 495306Work type: Permanent Full TimeLocation: PenrithCategories: Call Centre & Customer ServiceSalary: $92,765.00 per annum, Plus 12% SuperannuationAbout the roleAre you ready to lead a vibrant, fun, and high-performing team dedicated to top-notch customer service? In the Penrith Council Customer Experience team, we're...

  • Customer Experience Sales Consultant

    5 days ago

    Penrith, Australia Trivett Automotive Full time

    **What is our aim?** We aim to exceed our customers expectations and give them something out of the ordinary. We believe that buying a car should be no different to ordering any other products online or in store and each customer should be given choice, value and security. **So how will we achieve this?** We need exceptional people to join our team and...

  • Sales Consultant

    2 weeks ago

    Penrith Municipality, Australia Foton Full time $60,000 - $80,000 per year

    Sales Consultant – FotonMultiple roles available across: Penrith, Parramatta, Greystanes, Narellan, & Artarmon.Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational...

  • Sales and Customer Service Consultant

    2 weeks ago

    Penrith, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...

  • Customer Sales Consultant

    1 week ago

    Penrith, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Experience Expert

    2 weeks ago

    Penrith, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Penrith Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - ** Days**:Monday - Wednesday and Friday - ** Hours**:Just over 6hrs per day -...

  • Rehabilitation Consultant

    7 days ago

    Penrith Municipality, Australia Rehabilitation Services by Altius Full time $90,000 - $120,000 per year

    GET TO KNOW ALTIUSAltius Group was founded in 2001 with a vision to bring high-quality and compassionate rehabilitation services into the market to improve lives displaced by injury. Since then, we've branched out to cover three tiers of services including Workplace Services, People and Employee Services, and Disability Services – still driven by a single...

  • Customer Sales

    7 days ago

    Penrith Municipality, Australia Genuine Parts Company Full time $40,000 - $60,000 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This casual position requires WEEKEND availability; penalty rates apply.Flexible availability during the week will also be neededAt Repco we want to ensure that each...

  • Customer Service Representative

    1 day ago

    Penrith Municipality, Australia Back's Electrical Pty Ltd Full time $60,000 - $80,000 per year

    Dispatcher / Customer Service RepresentativeAt Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We're a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we're looking for a dedicated Dispatcher to join our growing...