Lead, Business Alignment

2 hours ago

Melbourne City Centre, Australia NAB Full time

Lead, Business Alignment
- Job number: 802380
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Call Centre/Contact Centre
- Category: Operations
- Work type: Permanent Full time
- Closing at: Aug 14 2025 - 23:55 AEST

**Favourite**

- **Develop a consistent and effective change management system for the contact centre.**:

- **You will be tasked with simplifying complexity through effective leadership and decision-making strategies.**:

- **We bring the right people together, knowing diverse ideas achieve more.**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Lead, Business Alignment,**you will join NABs Personal Direct Team that’s doubling down on making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Lead the execution of external and BAU change and strategic initiatives through effective delivery strategies and business readiness.
- Drive end to end operational improvements across the business
- Ensure that Governance, Risk and Compliance is central to all decisions, this role will support, and drive execution of activities required to implement strategic change initiatives safely.
- Engage and collaborate with internal and external stakeholders to drive improved processes and better outcomes for our customers.
- Build healthy working relationships with business partners that lead to advocacy for the Retention business when providing SME advice and support in identification of business impacts.
- Ensure deadlines are met within a timely and accurate manner and that change lands safely and without disruption.
- Proactively identify, escalate (where appropriate) & manage risks/issues with the potential to impact on the delivery of changes.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- Extensive experience in financial services/contact centre
- Project delivery experience gained within Financial Services or other industry sectors
- Experience in development & delivery of change, including communications and learning strategies
- Existing understanding of the NAB organisation, business platforms and internal processes would be beneficial
- Process & continuous improvement, change management and internal and external stakeholder management

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

  • Lead, Business Alignment

    2 weeks ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Job Title: Lead, Business AlignmentJoin NAB's Personal Direct Team and make a tangible difference to customers by simplifying processes and driving strategic change.Our team is committed to customer obsession, innovation, and building lasting relationships.Key Responsibilities:Lead the execution of external and BAU change initiatives through effective...

  • Lead, Business Alignment

    3 weeks ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Job Title: Lead, Business AlignmentJoin NAB's Personal Direct Team and make a tangible difference to customers by simplifying processes and driving strategic change. Our team is committed to customer obsession, innovation, and building lasting relationships.Key Responsibilities:Lead the execution of external and BAU change initiatives through effective...

  • Lead, Business Alignment

    3 weeks ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Job Title: Lead, Business Alignment Join NAB's Personal Direct Team and make a tangible difference to customers by simplifying processes and driving strategic change. Our team is committed to customer obsession, innovation, and building lasting relationships. Key Responsibilities: Lead the execution of external and BAU change initiatives through...

  • Lead, Business Alignment

    3 weeks ago

    Melbourne, Victoria, Australia National Australia Bank Full time

    Job Title: Lead, Business AlignmentJoin NAB's Personal Direct Team and make a tangible difference to customers by simplifying processes and driving strategic change. Our team is committed to customer obsession, innovation, and building lasting relationships.Key Responsibilities:1. Lead the execution of external and BAU change initiatives through effective...

  • Business Continuity Lead

    6 days ago

    Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

    Max Term 2 years Contract - Flexible and Hybrid working Arrangements. - Based in a convenient location in Melbourne. About VMIA Victorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio,...

  • Business Improvement Lead

    7 days ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    Permanent, full-time position **Salary range**: $117,716 to $128,897 per annum plus superannuation 242 Exhibition Street Melbourne, office location **Position overview**: The Business Improvement Lead is responsible for the successful project management and delivery of initiatives across Regulatory Operations to improve the efficiency and effectiveness of...

  • Business Development Lead

    1 week ago

    Melbourne City Centre, Australia Royal Botanic Gardens Full time

    Develop corporate and Business to Business (B2B) relationships for an iconic Victorian organisation - Ongoing, full-time position - South Yarra with hybrid work opportunity About our Organisation Beyond their physical beauty, the Gardens contribute to global and local biodiversity knowledge, through research, discovery, protection, cultivation and...

  • Customer Alignment Coach

    2 weeks ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 91998 **Department**: AR Customer Services Ops Customer Lending Retail **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Customer...

  • Change Lead

    6 days ago

    Melbourne City Centre, Australia NAB Full time

    Change Lead - Job number: 800195 - Primary position location: VIC- Melbourne CBD - Category: Change Management - Category: People & Culture - Work type: Permanent Full time - Closing at: Apr 18 2025 - 23:55 AEST **Favourite** Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters...

  • Lead Ba Infrastructure

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Exciting opportunity for a Lead Business Analyst to be part of a well-known Federal Gov. Organisation **Your new company** This Federal Government Organisation is located in Melbourne CBD (hybrid work model - 2x in the office). They are looking for an experience Lead Business Analyst to support BA and Process analysis delivery across all Infrastructure...