Call Centre Administration Officer

6 days ago

Wallsend, Australia Hunter New England Local Health District Full time

**If you thrive in a fast-paced call centre environment - handling high volume calls, multitasking, and providing quality customer service, we want you**

**Remuneration**: $34.46 - $35.54 per hour + Casual Loading + Superannuation
**Employment Type**: Casual
**Position Classification**: Administration Officer Level 3
**Location**: Wallsend
**Requisition ID**: REQ565896
**Applications Close: Sunday, 27th April 2025**
**_Tentative interview date:_**_ Week of 5 May._**

**We are looking for a call-centre superstar to join the team on a casual basis. Responsible for a high-level of customer service, answering calls, effective time management and the ability to multitask is important. Previous experience within a call-centre environment is highly advantageous**

**About you**:
**About the opportunity**:
Some day-to-day tasks may include, however not limited to:

- Provision of excellent customer service to health professionals within NSW Health and other external agencies/stakeholders
- Allocating interpreter bookings to staff and sessional interpreters
- Respond to telephone and electronic correspondence from internal and external stakeholders
- Provide administrative support to the Multicultural and Refugee Health Service including ordering, invoicing and other related tasks as required

**About our team**:
This is an exciting opportunity to join a dynamic multifaceted team in Health Care Interpreters Service (HCIS) within the Multicultural and Refugee Health Care Service. The M&RHS is comprised of two Refugee Health Teams in Newcastle and Armidale, Multicultural Health Liaison Officers, Staff and Sessional interpreters and the booking office Administrative Officers. You will work with all members within these teams who work closely and collaboratively for a high standard of service delivery.

**Why Join Us?**

At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day.
- Sustainable Healthcare: Together towards zero
- Salary packaging options - up to $11,600 plus novated leasing
- Fitness Passport for health and well-being - discounted gym options for you and your family
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals

**Need more information?**

1) Click here for the Position Description
3) We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

**I**nformation for Applicants**:
**_This is a Category A position_**_. Recommended applicants will be reviewed for compliance with _**_NSW Health policy directive _**_PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases_**_ for Category A positions prior to offer. _**_All new employees must agree to _comply with_ the requirements outlined in the policy._
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**_Hunter New England Health employees may be eligible for a range of _**_benefits _**_such as _**_allocated_**_ days off (ADO) for full time employees, long service leave, paid _**_maternity leave_**_, and salary packaging options including meal expenses._**

**_Connect with us on _**_Facebook_**_ and _**_LinkedIn_**__

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