Corporate Operations Lead

**Work options**: Hybrid

This role could be based in Melbourne at our South Yarra Office and would be supporting the Schnitz Corporate Stores across Australia. Regular travel to QLD, NSW and VIC would be required.

**Own it While it’s Hot**

Every job promises good culture and opportunity. But here, they’re real and yours for the taking.

We’ve been serving up golden-crumbed, pan-fried schnitzels since 2007, using a traditional Polish family recipe. Yup, we’ve sure grown in that time - from a small family business into a nationwide franchise But the passion and care we put into crafting each schnitzel hasn’t changed, even if the wallpaper has. If good food, good people and good service matter to you, you owe it to yourself to give it a crack at our place.

**Find a Story that Matters and a Career You Can Own**

Schnitz is about more than food. Behind every order is a team jam packed with people who genuinely care. As part of our team at the Support Office, you'll love the hustle, the energy and the team connection in equal measure. you'll also relish the opportunity you have to move the dial - to show up and take something great and make it far, far better.

Every Schnitzer has their own story. Like you, they're chasing their own happiness, hopes and dreams. That matters here. You matter here. So, whatever your role, we want you to win, as you achieve and grow with us.

**The Role Recipe**
- Lead the performance, profitability, and growth of all corporate-owned Schnitz restaurants, ensuring strong financial outcomes and operational excellence.
- Manage and coach a high-performing team of Corporate Restaurant Managers and Multi-Unit Managers to deliver consistent guest experiences aligned with brand standards.
- Drive profitability by overseeing full P&L performance, optimising labour and cost controls, and implementing initiatives to boost same-store sales and EBITDA.
- Champion operational standards, food safety, and compliance through regular audits, SOP implementation, and continuous improvement of speed, quality, and cleanliness.
- Ensure successful execution of all national marketing campaigns, limited-time offers, and technology rollouts across the corporate restaurant network.
- Lead the operational readiness and support for new store openings, refurbishments, and franchise partner onboarding.
- Collaborate with internal departments and senior leadership to align on strategy execution and cross-functional projects such as digital innovation and CX improvements.
- Foster a values-led culture of accountability, development, and high performance, acting as a mentor to operational leaders and driving people engagement initiatives.
- Work to improve our SOPs, processes and drive best practice within our operations teams.

**Key Ingredients**
- Extensive leadership experience managing multi-site operations in the QSR, fast-casual, or franchise hospitality industry as a national or state operations manager level with corporate stores as a significant percentage of your portfolio.
- Proven commercial acumen with full P&L accountability, including driving profitability, managing labour and COGS, and achieving financial targets.
- Strong operational leadership skills with a demonstrated ability to lead geographically dispersed teams and deliver consistency across locations.
- Strategic execution capability, with a track record of implementing national initiatives, improving operational performance, and leading change.
- Outstanding coaching and mentoring skills, with a passion for building high-performing teams and developing operational leaders.
- Exceptional stakeholder engagement and communication skills, especially in working with franchise partners, senior executives, and support office departments.
- Commitment to excellence in guest experience, food safety, and brand standards, ensuring compliance through audits, training, and continuous improvement.

If this sounds like you, we would love to hear from you