Dispute Claims Specialist, Emlsa

**Dispute Claims Specialist, EMLSA**:
SA - Adelaide Workers Compensation Full Time

**WHO ARE WE?**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide comprehensive and detailed support to a legal team, focused on resolving disputes with early, timely and personal service to workers, employers, providers/stakeholders and family/support networks. This will be undertaken whilst providing an empathetic customer experience through a deep technical specialisation in complex claims within a legal team.

This position works in a deadline driven and fast-paced environment where people are passionate about helping others, with a focus on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims.

This will be a **permanent** position commencing **immediately **based in the **Adelaide** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early dispute resolution.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Develop strong customer relationships and provide a high level of customer service to all parties including workers, employers, providers/stakeholders and families/support networks
- Work effectively as a member of a team and actively demonstrate the EML values and culture on a consistent basis
- Assess aspects of liability and recovery relevant to the legislation or policy,in accordance with EML procedures if required

**ABOUT YOU**
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills
- Excellent presentation skills and the confidence to speak in front of groups
- The skills to influence and negotiate
- The ability to collaborate and build relationships with a wide range of stakeholders
- Experience within a legal environment is desired but not essential

Whilst an understanding of workers compensation legislation and previous dispute or mediation experience is advantageous, it’s not essential - we’ll support and teach you all you need to know

**WHAT WE OFFER**

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Work/life balance with the opportunity to work from home 2 days a week
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks Paid Parental Leave plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.