Wpi Claim Specialist

2 weeks ago

Adelaide Region SA, Australia EML Full time

**WPI Claim Specialist**:
SA - Adelaide Workers Compensation Full Time
- **Elevate your customer service experience to support our injured workers**:

- **Flexible working arrangements with work from home opportunities**:

- **Attractive Salary + RDO + Superannuation**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,600 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

This position sits within the **Whole Person Impairment** team. Whole Person Impairment (WPI) refers to the loss or abnormality of psychological or anatomical structure or function. As the WPI Claims Specialist, you will be responsible for proactively and effectively managing all aspects of caseloads of worker’s compensation claims who have experienced a WPI within the SA legislation and compliance guidelines.

As part of our diverse team assisting injured workers based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

**YOUR RESPONSIBILITIES**
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Deliver personalised face-to-face assistance to workers and employers;
- Conduct community based visits inclusive of but not limited to work sites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim;
- Ensure case management is in accordance with SA legislation and compliance guidelines
- Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML’s guidelines and agreed department and Return to Work SA standards
- Adopt a service-orientated approach that is focused on early intervention and the interests of workers and employers

**ABOUT YOU**
- Knowledge of the relevant worker’s compensation legislation and regulations is not essential but would be beneficial
- Basic understanding of medical terminology would be advantageous
- High attention to detail and excellent organisational skills
- Sound negotiation and influencing skills
- Empathy and understanding for others
- The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**EML provides career opportunities and great employee benefits, including**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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