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Claims Specialist

2 weeks ago

Adelaide Region SA, Australia EML Full time

**Claims Specialist**:
SA - Adelaide Workers Compensation Full Time
- **Bring your excellent customer service and strategic thinking skills**:

- **Help injured people recover to good health and return to work**:

- **Work for an organisation that celebrates success with reward and recognition**

**THE OPPORTUNITY**

As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

There are **permanent and contract** positions available, commencing **immediately **based in our **Adelaide **office. There is the opportunity to work from home 2 days per week, once fully trained in the role.

The purpose of this role is to provide early, timely and personal service to workers, employers, providers/stakeholders and family/support networks whilst providing an empathetic customer experience through a deep technical specialisation in complex claims. This position works in an environment where people are passionate about helping others, with a focus on customer service and support to all stakeholders to provide pro-active, tailored, timely and effective management of specialised claims.

**ABOUT YOU**
- You have a strong customer service focus
- You possess exceptional organisational and time management skills
- You maintain sound analytical and problem-solving skills
- Knowledge of medical terminology derived from work experience or studies is desirable
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, Rehabilitation Counselling or Exercise Science) is considered advantageous

**YOUR RESPONSIBILITIES**
- Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required.
- Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.
- Conduct health promotion activities to enhance the injured worker’s wellbeing and empower them to participate in their own treatment and recovery.
- Ensure claims files are accurately and professionally updated on a regular basis.

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**WHAT WE OFFER**

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super