Service Support Officer

4 days ago

Canberra, Australia ACT Government Full time

**Job Overview**

Customer Engagement Services Branch is seeking a Service Support Officer to join the Service Portfolio Management Team which is responsible for all activities relating to the Digital, Data and Technology Solutions products and services being documented and published in the Technology Service Catalogue.

In this role, you will research and liaise with different stakeholders to define our current and future service offerings and assist in the completion of Technology Catalogue requests using Microsoft Office tools including Word, Visio as well as the ServiceNow Platform.

**Key Deliverables/Business Objectives**
- Consult with stakeholders regarding their business needs in relation to the Technology Service Catalogue. Undertake the analysis, evaluation and development of business outcomes for Directorates.
- Mapping the service tasks/effort provided by the service owner in relation to delivery, support, and maintenance.
- Assist senior staff within the team to coordinate service lifecycle management activities, and accurately record work tasks.
- Management of the REQ/RITM tasks in ServiceNow, Service Portfolio Management (SPM) Network Drive folders, ICT Catalog register and SPM SharePoint pages.
- Assist with documenting and reviewing Service Development activities including Service Descriptions, Service Templates used in publishing ICT services in the Service Catalogue and Effort analysis tasks.

We are seeking an enthusiastic, friendly, and organised person to help support us in achieving our teams’ objectives. If you are experienced in this area and are looking for long-term and fulfilling work, we’re keen to meet you.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/Requirements**

To be eligible for permanent employment within the ACT Public Service you must be an Australian citizen or a permanent resident.

**Notes**: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

**How to Apply**:Please submit a pitch of no more than two pages outlining how your qualifications and experience demonstrate your skills, knowledge, and behavioural capabilities against ‘what you will do’ in the Position Description.

Please include your current curriculum vitae, and the contact details of at least two referees, one of which is your current manager where applicable.

  • Operational Support Officer

    4 days ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $80,000 per year

    Job Title: Operational Support Officer - Disability Support ServicesLocation: Canberra, Australian Capital Territory 2600, Australia / HybridRole Type: Full-time / Hybrid (both in-office and remote work)Experience Level: Entry level / Mid-level SeniorClosing Date: 8 September if not filled prior - Interviews will commence immediatelyBackgroundCapability...

  • Operational Support Officer

    4 days ago

    Canberra, ACT, Australia Capital Capability Support Full time $60,000 - $80,000 per year

    Job Title: Operational Support Officer - Family Support ServicesLocation: Canberra, Australian Capital Territory 2601, AustraliaRole Type: Full-TimeExperience Level: Entry-level / Mid-LevelClosing Date: 25/08/2025BackgroundCapability Support is a provider of services to people living in the community. Capability was founded on the premise that we can do...

  • Disability Services Officer

    2 weeks ago

    Canberra, Australia Bloomfield Support Solutions Full time

    **Role Purpose** In this vital role, you will be at the forefront of delivering comprehensive services, empowering individuals to achieve their fullest potential, and ensuring their rights and needs are met with the utmost respect and care. **Key Responsibilities and Duties** Evaluating clients' needs and designing, developing, and executing educational,...

  • Service Support Officer

    1 week ago

    Canberra, Australia Australian Government Solicitor Full time

    Ongoing/Non-ongoing (12-month contract) - Full time Canberra based role - Collaborative team and varied work This is an exciting opportunity to take your career to the next level by joining AGS’s dynamic Client Services Team. As a Service Support Officer, you are excited about the opportunity to work alongside experienced professionals and contribute your...

  • Service Support Officer

    19 hours ago

    Canberra, ACT, Australia Act Government Full time

    **Job Overview**Customer Engagement Services Branch is seeking a Service Support Officer to join the Service Portfolio Management Team which is responsible for all activities relating to the Digital, Data and Technology Solutions products and services being documented and published in the Technology Service Catalogue.In this role, you will research and...

  • Inclusion Support Officer

    4 days ago

    Canberra, ACT, Australia Woden Community Service Inc. Full time $96,995 per year

    Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of 'A caring community where everyone belongs' is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.We deliver services across the ACT covering children, families,...

  • Inclusion Support Officer

    4 days ago

    Canberra, ACT, Australia Woden Community Service Inc Full time $96,995 per year

    Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of 'A caring community where everyone belongs' is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.We deliver services across the ACT covering children, families,...

  • Ict Service Support Officer

    2 weeks ago

    Canberra, Australia GMT People Full time

    Australian citizens - Attractive rate - Microsoft Level1&2 support / cloud technology - Excellent organisation **Job Requirements**: Contract: 12 months plus 2 x 12 month options Eligibility**:Australian Citizens** Location: Canberra - hybrid/WFH **The role**: An ICT Service Support Officer is required to join a team that is the first point of call for ICT...

  • Service Officer

    15 hours ago

    Canberra, Australia Australian National University Full time

    **Classification**:ANU Officer Grade 5 (Administration) **Salary package**:$74,782 - $81,579 plus 17% superannuation **Term**: Full-time, Fixed term (12 months) **College overview** The Australian National University (ANU) College of Engineering and Computer Science (CECS) is a vibrant and diverse community of more than three thousand students, staff,...

  • Ict Service Portfolio Support Officer

    2 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH93111_1663121365 **Contact** Connie Tong **Posted** about 5 hours ago - **Initial 12 month contract + 12 month extension option**: - ** Could be based in ACT / NSW / QLD / VIC / WA (Flexible working option available)**: - ** Must be Australian...