Account Service Manager

**Req ID**: 94976
**Department**: AR Marketing Capability
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
The Account Service Manager will take direction from the Senior Account Service Managers and work closely with the creative Workflow Manager to be responsible for building and managing client relationships, briefs, studio priorities, timelines, and ensuring that process is always adhered to. They will ensure that jobs are briefed into studio complete with all required information to support the creation of high-quality work, delivered on time and that exceeds expectation.
Additionally, the Account Service Manager position is pivotal in ensuring that every project moves through the studio workflow system on-brief, on-time and on-budget. You will keep the smooth flow of work between various stakeholders and teams going while continuously looking at ways to optimise and improve processes. You’re the voice of the stakeholder during internal creative or project reviews and aims to guide creative for the best possible client-facing outcome.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Schedule**: Full Time (40hrs/week)
What will your day look like?
**As an Account Service Manager, you are accountable for**:
Accountability and involvement in project management from briefing to billing
Building and maintaining strong relationships across the business, but essentially with Marketing stakeholder teams
Adding expertise to the briefing process by interpreting briefs, identifying and managing gaps any potential issues
Planning and implementing project budgets and timelines
Financial planning and forecasting (project related)
End-to-end financial management for all projects, creating estimates, tracking and generating POs, estimates and reporting
Managing external relationships with production houses, external agencies or other suppliers
Thorough understanding of Marketing stakeholders’ businesses and product/service offerings
Input into strategic planning (supported by Senior AMs as necessary)
Working closely with all involved resources to execute project requirements accurately and on time
Creative quality control, checking and proofing
Liaising with creative Workflow Manager to book and manage resource requirements
Shared responsibility for business development and growth within existing portfolios
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Extensive experience in marketing/advertising client services and/or campaign management environment
Proficiency in applicable Microsoft Programs
Self-motivated and proactive with superior organisation skills, plus excellent written and verbal communication skills
Service driven with a desire to deliver beyond expectation
A people person with the desire to be a true team player and deliver for the team
Confidence interacting with people across all departments and levels of the organisation both internally and externally
Experience in juggling multiple priorities in a fast-paced environment
Analytical approach to driving productivity
A keen interest in innovation and experimenting with AI
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
23/05/2025, 11.59pm, (Melbourne Australia)