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Service Coordinator

2 weeks ago

Tweed Heads, Australia Care Connect Full time

Posted: 16/09/2025

Closing Date: 15/10/2025

Job Type: 1. Permanent - Full Time

Location: Tweed Heads

Job Category: Care Operations

**Service Coordinator - Out of Hospital Care**
- Tweed Heads Office | Hybrid working arrangements (3 days WFH)
- $76,783k + super + salary packaging (up to $18,500)
- 5 weeks’ annual leave | Full-time permanent role

**About us**

**About the Role**:
We’re looking for a **solution-focused and detail-oriented Service Coordinator** to join our Out of Hospital Care team.

In this role, you’ll be the first point of contact for client requests, ensuring timely coordination and a positive care experience. You’ll collaborate with clients, service providers, and internal teams to make sure services are delivered smoothly and with care.

Key responsibilities include:

- Coordinating and confirming services with clients and providers
- Building strong relationships with stakeholders to achieve the best outcomes
- Escalating health, wellbeing, or risk concerns in line with processes and quality standards
- Delivering an excellent client experience across Care Connect’s services

**About You**:
You thrive in a busy environment, are highly organised, and love helping others. You’re a confident communicator with excellent attention to detail, and you naturally align with our values of **Collaboration, Authenticity, Respect, and Excellence (CARE).**

To be successful, you’ll ideally bring:

- A qualification in Customer Service, Business Administration, or similar
- OR at least 3 years’ experience in a high-volume contact role with proven client service results
- Strong coordination and customer service skills
- Excellent interpersonal skills and ability to link people into services and supports
- Fast, accurate data entry skills
- Experience in the community/health sector - preferred
- Knowledge of local health and community service networks - preferred
- Proficiency in Microsoft Office, with ability to learn new systems quickly
- You must have full Australian working rights, plus a current Police Check and Working With Children Check (we can assist with these). Psychometric assessment is part of our selection process._

**Why Join Us?**:
At Care Connect, we value our people. You’ll enjoy:

- Competitive salary + generous NFP salary packaging (boost your take-home pay)
- 5 weeks’ annual leave to support work/life balance
- Hybrid working options and a supportive, passionate team
- Ongoing training and career development opportunities
- Health & wellbeing support including EAP, discounted health insurance, and wellbeing products.

**How to Apply**: