Customer Service Liaison

Salary + Super + Salary Packaging
- Amazing new starter orientation program and ongoing training options
- Work with an energetic and innovative team of game changers

We’re Feros Care. And what we care most about is helping people live bolder lives. Healthier. Better connected. More active. More fulfilling.

FerosCare is proud to work in partnership with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in Northern Adelaide, Barossa, Mackay, Townsville, and ACT.

**About the role**:
Based at our Tweed Heads office, Feros Care Local Area Coordination Service works with people with disability and their families to access and navigate the National Disability Insurance Scheme. Our work is varied and diverse, sees us connecting with people from all walks of life, and is never short on the high-five opportunities.

Our team of Customer Service Liaisons help to keep us moving by providing a range of supporting administrative and coordination tasks. In this role, your primary focus will be inbound calls, as the first point of contact for participants, families, and the general community. You will need to use your customer service and problem-solving skills to provide guidance around the NDIS and other supports within our service regions.

If you’re looking for a meaningful career where no two days are the same, we want to hear from you

**What you’ll be doing**:

- Managing a diverse range of incoming and outgoing calls with participants, families and the general community
- Answering inquiries, providing information and explaining the NDIS to people with disability, their family and the broader community
- Assisting with a range of administration and coordination tasks including bookings and calendar management of Local Area Coordination services in various locations across Australia
- Ensuring all records, information, contacts and activities are accurately recorded in the NDIS CRM system
- Assisting in gathering information and mapping available community resources and non-funded supports

**What you’ll need to have**:

- Previous experience working within a customer service role or similar, preferably in a call centre environment
- A genuine desire and modern approach to empowering Australians with disability
- Demonstrated time management and organisational skills to effectively plan and prioritise work tasks
- Well-developed written and verbal communication skills with highly developed telephone techniques in order to liaise effectively with customers
- A person-centred approach to outcomes, confidentiality, and professional integrity
- An unwavering commitment to upholding the Feros Care values and core pillars of the NDIS

**What we can do for you**:

- Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full time employees)
- Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
- Private Health Insurance Discount (Medibank)
- Employee Referral Program
- Employee Assistance Program (EAP)
- 9 weeks paid parental leave (Part time and Full time employees)
- All technology / equipment provided
- Dedicated, supportive managers who care about your wellbeing

**About our culture**

As a not-for-profit, you can rest assured knowing that we’re always giving right back to those who need it most.

We’re also highly invested in the safety of our team members everything from through COVID safe practices to SOS messaging to support our mobile workforce.

If the above sounds like you, we can’t wait to hear from you A full copy of the Position Description including Selection Criteria can be found on our website; please be sure to really show us who you are and what you can do by addressing the Selection Criteria in your cover letter.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.