Service Coordinator Ohc

3 days ago

Tweed Heads, Australia Care Connect Full time

Posted: 01/08/2025

Closing Date: 29/08/2025

Salary: $75,000.00 - $80,000.00

Job Type: 1. Permanent - Full Time

Location: Tweed Heads

Job Category: Care Operations

Care Connect are seeking a solution focused and detail-oriented Service Coordinator to join our Out of Hospital Care team.

**Service Coordinator - Out of Hospital Care**
- $76k + super + (NFP pre-tax savings up to $15,900) + meals & entertainment up to $2650
- Full-time permanent position
- 5 weeks' annual leave
- Office located in Tweed Heads
- Hybrid working environment

**About us**

**About the Role**

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

- Liaise with clients and service providers to coordinate and confirm services
- Build and develop relationships with internal and external stakeholders to facilitate the best outcomes for Care Connect and their clients
- Identify and appropriately escalate client risk, health & wellbeing matters in accordance with authorised processes and quality standards
- Deliver an excellent client experience across the range of Care Connect products and services

**About You**

You are a great team player, you love helping others, you are confident in handling a busy workload within tight time frames and you enjoy learning on the job. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE - in everything you do.

**To be successful in the role, you will have**:

- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations
- Outstanding client coordination and customer service skills
- Excellent interpersonal skills and the ability to link people into a range of supports & services
- Well developed, fast and accurate data entry skills
- Experience in the community/health sector with care coordination - preferred
- Knowledge of community and health care resources and services networks - preferred
- Experience in the Microsoft Office suite and exposure and/or ability to acquire skills for in-house client database systems
- Experience in the Microsoft Office suite and an ability to adapt to new technologies

**What’s in it for you?....**

We offer a competitive salary of $76k (pro rata), PLUS maximise your salary as a not-for-profit employee by accessing Salary Packaging benefits to increase your take-home pay We value your work/life balance with a flexible working environment, a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

**How to Apply

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