Dispatcher

**About the Role**:
The Fleet Controller role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements and courier needs _to make every customer experience outstanding_.
- First point of contact for courier fleet
- Allocation, monitoring & management

**Specific Tasks**:

- The effective use of all resources to achieve continuous business improvement, while maintaining customer service
- Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
- Liaise with and assist major customers with their needs
- Communicating with other FedEx teams
- Assist with collation of data for recording and achieving KPI’s (Service Quality)
- Create an open transparent communication channel with all you deal with, while maintaining integrity
- Openly supply all information that is required for other parts of the business, through recording of collected data
- Implement and sustain FedEx Express’ social responsibilities during the course of your duties

**KPIs**:

- Missed pick-ups and performance reports
- Maintaining fleet compliance including everything under the Chain of Responsibility and Fatigue Management Guidelines
- Prompt resolution of customer service enquiries
- Integrity of data, timeliness and accessibility
- Being part of team with observable level of cooperation
- Identify and act upon any opportunity for cost reduction

**Desired attributes/competencies**:

- Applies a systematic and professional approach to establish best practice policies, work processes and procedures.
- Results orientation
- Attention to detail
- Ability to communicate with impact
- Ability to build first class relationships
- Language skills: mastery of the English language, both verbal and written
- People-focus
- Innovation
- Anticipates reviews and continuously seeks to improve company performance
- Critical thinking and decision making
- Demonstrates and facilitates clear and honest two-way communication through an open management style.
- Ability to build strong relationships with both internal and external customers

**Experience/qualifications**:

- High school qualification
- Operational and geographic knowledge of the Brisbane metropolitan area
- Basic knowledge of the Transport industry
- Strong written and oral skills, including well developed persuasive ability
- Understanding of Chain of Responsibility and Fatigue Management
- Working knowledge of handling and transportation of Dangerous Goods

**The Company**:
TNT and FedEx officially joined forces on 25 May 2016. A combined FedEx and TNT will enable us to more effectively grow and compete, to better meet the evolving needs of our customers and the global marketplace. For our future team members, as part of one of the strongest transport and logistics companies in the world, this means more opportunities to grow, learn and succeed.

As we continue to grow, learn, succeed and combine the strengths of the companies, we have an exciting and challenging opportunity for a new, talented team member in our Operations team at Brisbane North (Eagle Farm) Station.

**The Benefits**:

- Access to personal development/extended learning programs
- Career development opportunities
- A positive working culture, with our People-Service-Profit philosophy - putting our people first
- We care for our employees’ well-being and value their contributions to our company
- Safety Above All culture

**The Philosophy**:
People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Culture**:
We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

**The Mission**:
We strive to be the best company to work for with the best service and the best brand in our industry.

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