Dispatch Supervisor

**ABOUT US**

The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles, proudly **100% Australian owned** and employing nearly 100 dedicated staff across Australia. As a specialist supplier to Australia’s best pool builders, landscapers, and architects we pride ourselves on providing **quality products and amazing service.** From humble beginnings, we’ve grown to offer the broadest selection of mosaic and stone tiles specially sourced for pools and landscapes. Our passion and drive has led to extraordinary growth over the past few years, with further expansion and development of new markets across Australia and beyond in the next 12 months. It’s an exciting time to join the Pool Tile team

We strive to deliver **first class customer experience** in everything we do and partner with our customers to ensure pool owners get the pool of their dreamsfrom our award-winning showrooms to our dedicated production facility, we are a team of industry specialists focused on being the best at what we do We’re not just a tile companywe’re **The Pool Tile Company.**

**ABOUT THE ROLE**

Due to ongoing growth and organisation changes we are now seeking an experienced DISPATCH SUPERVISOR to lead our dispatch team in our Brisbane Head Office.

**Core responsibilities**:

- Ensure excellence in customer service is provided for our clients from the dispatch window
- Provide supervision and direction to the Dispatch team
- Action, Monitor and make improvements to items on the Dispatch Daily Tasks workflow planner
- Manage all transport related matters including being the key point of escalation for customer enquiries relating to transport (0-1hr daily)
- Allocate the freight providers for local deliveries. Improve the freight allocation process to decrease workload on sales and improve the efficiency of the freight booking process
- Complete daily bay checks to ensure all delivered orders are recorded and invoiced
- Monitor and review Transfer Requests to minimise transportation costs
- Develop Service Level Agreements for freight partners
- Continuously monitor, record and review transport activities and identify areas for improvement with a focus on service and cost saving
- Review all transport invoices and approve for payment
- Follow up payments for orders with an outstanding balance that are scheduled to dispatch next day
- Monitor the flow of transportation activities on site and identify areas for improvement
- Develop and implement customer delivery notification system

**ABOUT YOU**
- Previous leadership experience of 2+ years supervising a small team
- Effective time management skills and ability to continuously review and prioritise tasks
- You’re customer service, safety focused and results driven, you are confident and pleasant in interacting with customers and team members across the business.
- You're a collaborative leader who loves to get your hands dirty alongside the team and lead by example
- Demonstrates a great attitude: to thrive in the role you will need to radiate positivity and be able to tackle any challenges head on with an optimistic leadership style.
- Has a strong work ethic: the hands-on nature of the role requires someone who is willing to lead from the front and support the team in a fluid and fast paced environment.
- Demonstrated experience/skills in a Dispatch/Transport/Warehouse environment
- Similar experience within the transport industry or managing transport suppliers
- Proven ability to analyse information, identify trends and make effective decisions
- Be a technological innovator with proven experience improving logístical systems
- Well-developed written and oral communication skills with the ability to communicate with internal/ external contacts of all levels at all times
- Experience utilising ERP (preferably SAP) & MS Excel
- Experience with WMS/TMS systems
- Valid Forklift license

**WHAT WE OFFER**

We embrace a collaborative and consultative working environment that encourages staff to take ownership of their work and make a difference, in return we offer:

- Competitive salary package based on experience
- Company bonus scheme
- Team orientated environment
- Convenient Brisbane Airport location with onsite parking
- Values driven business
- Regular staff events and functions