QAtar Airways Service Desk

2 weeks ago

Brisbane, Australia Menzies Aviation Full time

Overview

We currently have an exciting opportunity for a Permanent Qatar Airways Service Desk & Dispatch position. This position also includes doing Qatar Airways Check-in from time to time. The primary function of this role is to provide assistance, leadership and direction to Passengers and Check-in Agents whilst utilising problem-solving skills.

**Main accountabilities include**:

- Problem solving throughout the flight.
- Supervision of staff on check-in.
- Providing leadership and direction to staff on check-in.
- Staff briefing duties.
- Acceptance of payments from Passengers.
- Check in duties when required.
- Dispatch and turnaround of aircraft
- Pre-flight editing
- Preferred applicants should be able to demonstrate competency in CSO1 duties. You must also be able to demonstrate the following skills and capabilities:

- Experience in a Qatar Airways Service Desk or Dispatch role is preferred.
- Strong leadership and supervisory abilities.
- Excellent organizational and time management skills.
- Demonstrated problem solving ability.
- High level attention to detail.
- High level customer service delivery.
- Understanding of Service Level Agreements.

**Diversity**

eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief,** **marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different** **knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone** **feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us
understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there
are any reasonable adjustments to our process that you would like us to consider.

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