Multi Airline Service Desk

1 week ago

Brisbane, Australia Menzies Aviation Full time

**Overview**

We currently have an exciting opportunity for a Permanent Multi Airline Service Desk & Dispatch position. This position also includes doing airline check-in from time to time. The primary function of this role is to provide assistance, leadership and direction to Passengers and Check-in Agents whilst utilising problem-solving skills.

**Main accountabilities include**:

- Problem solving throughout the flight.
- Supervision of staff on check-in.
- Providing leadership and direction to staff on check-in.
- Staff briefing duties.
- Acceptance of payments from Passengers.
- Check in duties when required.
- Dispatch and turnaround of aircraft
- Pre-flight editing
- Preferred applicants should be able to demonstrate competency in CSO1 duties. You must also be able to demonstrate the following skills and capabilities:

- Experience in a Qatar Airways Service Desk or Dispatch role is preferred.
- Strong leadership and supervisory abilities.
- Excellent organizational and time management skills.
- Demonstrated problem solving ability.
- High level attention to detail.
- High level customer service delivery.
- Understanding of Service Level Agreements.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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