Customer Service Officer

1 week ago


Smithfield, Australia FourQuarters Full time

Smithfield Offices
- Great Remuneration
- Temp to Perm

**Our Client**

**Your Duties**
Within this role, you will manage a portion of the Customer Service function. Your duties will include, but are not limited to:

- Manage phone call customer service in an empathetic way due to the nature of the role.
- Review and investigate customer complaints.
- Review all open backorders on a weekly basis.
- Review of monthly outstanding invoice non-payment disputes and allocate the review of invoices of delegate areas.
- Liaise with treating hospital on patient details and requirements.

**About You**:

- 2+ years of experience in a similar call centre environment, ideally from within the healthcare industry or FMCG
- SAP experience is ideal however is not essential.
- Strong interpersonal skills and the ability to work autonomously
- Self-starters with excellent organization and time management skills with a strong attention to detail

If you are well suited to this opportunity, we would love to hear from you.



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