Customer Centre Advisor

9 hours ago

Blackburn, Australia Benetas Full time

**Administration & Customer Support a.k.a Customer Centre Advisor (do YOU have a flair for aged care?)**
- **Permanent, part-time (9am-5pm Mon, Tues, Wed) or (9am - 5pm Mon,Tues, Thurs,Fri)**:

- **Leading not-for-profit Aged Care organisation**:

- **Blackburn location**

We are seeking a customer focused, trusted and knowledgeable Advisor to join Benetas’ customer centre team. As a Customer Centre Advisor for a leading not-for-profit you will be providing support to Benetas’ clients and customers through expert advice on packages and care services to suit individual needs and circumstances.
We are eager to hear from those with relevant aged care experience and/or experience in a complex customer service environment, all whilst being a people-focused individual who thrives on forming genuine connections with customers, families and team members.
Benetas are searching for someone with a flare for aged care (that rhymes - we know) and proven ability to communicate with people from all backgrounds. We have a range of products and services on offer at Benetas therefore the ability and willingness to wrap your head around, explore and understand a range of products is essential. Proven experience in a fast-paced, diverse environment will be beneficial, as, what can we say, we are driven and we achieve
**Now, onto a bit about you To thrive in the role you will have**:

- Previous customer service and administration experience
- Intermediate level of computer skills and telephony literacy
- Exemplary organisational skills, resilience and ability understand business demands
- A friendly nature, be positive and naturally able to build relationships that make a difference
- Knowledge of aged care services, finances and terminology (highly regarded)
- The ability to learn a range of products and be a trusted advisor to customers

**Some of the benefits**:

- A safe and supportive work environment where people are valued and encouraged to share their ideas
- A strong learning culture where you are in the driver’s seat of your ongoing professional development
- Rewarding work that supports our clients to have a positive experience of ageing
- Working in a trusted and values-based organisation focused on quality and growth
- Competitive salary (with salary packaging and meal and entertainment benefits - pay less tax)

Applicants must be eligible to work in Australia, have a driver’s licence and a satisfactory police check. Applicants must also be willing to obtain a Flu Vaccination and Covid-19 Vaccination.

**Job Type**: Part-time

Schedule:

- 8 hour shift

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