Ar Customer Service Officer

2 weeks ago

Blackburn North, Australia Ambulance Victoria Full time

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking Accounts Receivable Customer ServiceOfficersto provide solution focused outcomes as part of our customer contact centre. We currently have opportunities for full-time/part time - permanent, or full time - fixed term (ending June 2026) located at Ballarat or Blackburn/ Doncaster.

**About the role**

Reporting to the Team Leader AR Customer Service, responsibilities include but not limited to:

- Provide a high standard of customer service engagement identifying customers' needs
- Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload
- Maintain compliance, accuracy and confidentiality of records associated with customer account details
- Develop and foster constructive and effective working relationships within the team and across the wider AV

**About you**

To be considered for this position you will possess:

- Certificate in Business/Finance or equivalent (desirable)
- Proven customer service skills with an ability meet performance call handling targets
- High degree of accuracy, attention to detail and quality control
- Strong verbal communication skills to engage professionally with internal and external customers
- Intermediate Microsoft office suite competence level including Word and Excel**

**Working at Ambulance Victoria**

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of **Care, Accountability, Respect**and** Excellence** to life at AV, we want to hear from you

**Important information**

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.

**How to apply**
- Cover letter outlining your experience and interest in the position (maximum one page)
- Current resume

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