Centre Manager

Work for a reputable company with a strong presence in specialist vehicle industry
- I-CAR Gold Class certified
- Work with renowned prestige vehicles and the latest technology

BMB Prestige brings together the right people, tools and facilities to restore prestige vehicles to OEM specifications. The team of 25 is friendly and diverse; the site is clean, well presented and spacious — covering over 6000m2.

As an approved repairer for Mercedes, Lexus and Audi, the shop maintains state-of-the-art, dealer-approved tooling and technology including specialised aluminium repair bays. The site is easy to reach from the Maroondah Highway or Blackburn Train Station.

**The Opportunity**

We have an exciting opportunity for Centre Manager to join the team at Blackburn VIC.

We are on the lookout for the right person that can take accountability of this site and control all the activities, ensuring that all work is undertaken in a timely and correct manner, thereby ensuring quality repairs, customer care and satisfaction. Our goal is to maximise the profitability and reputation of the business at all times, whilst maintaining a safe working environment for team members.

**Responsibilities**

**Work Health and Safety**
- Ensure that the site remains safe by maintaining the WHS management system
- Immediately reporting and recording any safety incidents or near misses and actioning required
- Ensure all environment policies and procedures are followed

**Customer Service and Stakeholder Management**
- Ensure exceptional customer service is provided to all clients and work providers
- Upon collection, ensure clients are walked through the repairs
- Ensure the day-to-day relationship with all work providers are upheld and protected

**Quality and Vehicle Management**
- Ensure vehicles are repaired to their pre-accident condition
- Ensure final QA Inspection is carried out
- Resolve any quality or safety concerns
- Ensure comprehensive and accurate quotes are carried out
- Ensure upon vehicle’s arrival appropriate vehicle arrival inspection is carried out
- Ensure Quoting/Management System is updated to reflect completion and departure
- Ensure parts are ordered via parts management/ordering system and invoices, credit notes and returns are actioned
- Parts are labelled and stored accordingly

**Production Workshop Management**
- Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition
- Proactively manage the incoming/outgoing of vehicles to maximise capacity of workshop
- Ensure vehicles are repaired as per the Job Sheet, Repair Method and SOP
- Ensure appropriate usage of consumables and materials are used to avoid wastage

**P&L, Reporting and Administration**
- Ensure the site is operating profitability, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilising the tools provided
- Ensure EOM reporting is accurate and submitted on time
- Ensure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.
- Ensure all subcontractors engaged comply with the AMA subcontractor requirements
- Ensure clients are advised of monies prior to vehicle collection and money is collected

**Leadership and People Management**
- Proactively build and maintain positive work relationships and culture
- Update time keeping system to reflect absences
- Oversee the team on site, including but not limited to:

- Recruitment and onboarding of new team members (with appropriate authorisation)
- Ensure new team members are appropriately inducted prior to commencing work Conduct annual performance appraisals
- Handle employee misconduct/grievances in conjunction with People Team
- Ensure team members have current required licences and qualifications
- We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business._

**Benefits**
- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

**_ No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._**

Video