Service Advisor

2 weeks ago

Lismore, Australia Mazda Full time

**Join one the largest dealership networks in Australia**:

- ** Enjoy access to staff benefits including discounts on parts and servicing**:

- ** Guaranteed weekly base earnings plus healthy commissions and a car on offer**

We are currently looking for a **Service Advisor**to join the team at our **Lismore Mazda Dealership.**

**What the role entails**:

- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Being a champion of objections - There is always a positive outcome
- Ongoing training and development. If you have the desire to grow we will get you there

**What we are looking for**:

- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required
- Someone who can work autonomously but thrives when part of a team
- Love a fast paced, yet fun environment

**Benefits of joining us**:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

**Lismore Mazda** is proud to be supporting the Lismore and Northern Rivers community since 2009. We offer a wide range of premium vehicle options and comprehensive services across all aspects of vehicle ownership. With a dedicated team, we are built on a strong foundation of deep market knowledge, exceptional customer service, and industry-leading expertise. Our commitment extends beyond sales, with expert mechanical servicing. At Lismore Mazda, we genuinely consider our people to be one of our greatest assets.

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