Ict Support Officer

1 week ago

Hobart, Australia RTG Pty Ltd Full time

Join an organisation to make a difference in the future of education
- We embrace diversity and individual talents, strengths, and differences
- Continuously learn and grow your tech skills and experience

**About this Role**

We have an exciting opportunity for a client-focused
**ICT Support Officer** with excellent problem-solving skills. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:

- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in the ticket system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Provide input into the preparation of a monthly customer report for the client
- Work closely with the ICT Manager to ensure the ICT environment supports the use of appropriate technologies
- Use initiative to anticipate potential issues, make suggestions and share ideas
- Ensure client systems are operating at an optimum level with mínimal or no downtime

**About You**

We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations. You will bring with you:

- 3-5 years experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and MAC technologies
- Excellent communication skills, strong customer focus, and stakeholder management
- Experience and knowledge of ICT support functions including service desk ticketing and escalations
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Ability to work autonomously
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Current valid Australian driver's license and access to own car at all times.

**About RTG**

RTG is an Australian-owned national technology business that commenced in 1985. Our fantastic team provides consulting services, technical solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit. Our people are driven by the fact that we can make a difference/ an impact on something meaningful - it's more than just technology for us.

**Why join us?**

We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We support our people in their lives and understand there are things other than work on their minds.
- One of our strategic pillars is to expand our people’s careers and responsibilities as they grow and continue to develop.
- We have a continuous learning environment and invest in training and development of our people encouraging them to learn from exposure to different technology, as we always striving to stay a step ahead.

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