Ict Service Desk Support Advisor

One of our largest federal clients is in need of an **ICT Service Desk Support Advisor** to offer excellent customer service and support personnel by providing various ICT services, which include handling both first and second-level support for the client's Standard Operating Environment.
- Contract length: 12 months + 2 x 12 months extensions available
- Location: Castray Esplanade, Hobart

**Working as part of a dynamic ICT environment, the specified personnel is required, but not limited to manage and deliver services such as**:

- Provide first and second level support for the client's hardware and software standard.
- Provide the primary communication point between department head office and station personnel and the rest of the ICT team.
- Ensuring that all issues are managed appropriately through the service desks system.
- Maintain client's software catalogue and IT asset inventory through the Microsoft System Centre Software Suite.
- Administer identity management and security within the client's Microsoft Active Directory.
- Maintain technical and customer support documentation.
- May have the opportunity to participate in Antarctic visits and voyages.

**On occasions be required to**:

- Work extended/unusual hours.
- Always be sensitive to IT security, privacy and security issues.

**Selection Criteria**

**Essential criteria**
- Understanding and demonstrating a commitment to the APS values and code of conduct including personal attributes consistent with the departments organizational core values including:

- Being flexible, innovative and customer focused.
- Being a team player.
- Balancing accountability and risk management.
- Being results/outcomes focused with an outlook of continual improvement and safety first.
- Having a commitment to customer excellence.
- Demonstrated knowledge and relevant experience in all areas of IT helpdesk operations including the provisioning and management of standard operating environments, user accounts management, information security practices, telephony/VOIP services and business continuity.
- Communicate effectively and follow instructions, with the ability to identify and raise initiatives and opportunities to meet and improve end-user outcomes. Building and supporting effective client relationships, case escalation and stakeholder liaison and training.
- Effectively prioritize workloads and self-manage time as part of a team-based environment. Including elective opportunities to assist with on-call work where and as required.

**Desirable criteria**
- ITIL v4 certification.
- Information Technology certificate IV or above (or equivalent experience).
- CISCO CCNA certification (desirable but not mandatory).

**Joining Akkodis**
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Associate gatherings events
- AKKODIS SME meet ups/information sessions.
- EAP Support Program
- Dedicated Account Management support team

**About Us**

Akkodis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Akkodis enables businesses to progress, scale and perform. Akkodis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies, Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services, and Industrial Manufacturing.

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