Salesforce Administrator

Posted: 15/01/2025

Closing Date: 16/02/2025

**Job Type**: Permanent - Full Time

Location: Melbourne

Job Category: Engineering,IT,Other

**Who we are**

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to **unleash the impact of HR**. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology

**Life & Culture...**

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience

**Some of our benefits include**:

- Hybrid work set up
- Paid Parental leave - 12 weeks primary, 6 weeks secondary
- Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
- Inhouse Learning and Development initiatives
- ELMO Social and Diversity clubs
- Wellbeing initiatives
- Mental Health/EAP programs
- Flare Benefits (great discounts, novated leasing, salary sacrifice)

**Our values**:

- **Obsess over customers -**Everything we do is designed to positively impact our customers
- **Help others thrive**:

- Be they colleagues, communities or customers, we champion ways to help others thrive
- **Seek out different -**We constantly look to innovate, challenge the status quo and defy barriers
- **Be fearlessly optimistic -** We bring unwavering positivity to any challenge as we know it will drive meaningful change

**Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.**

**About the opportunity..**

The core responsibilities of the Salesforce Administrator includes but is not limited to:
**Salesforce Administration & Configuration**:

- Administer and configure Salesforce, ensuring the platform is optimized to support the evolving needs of the business.
- Manage user setup, permissions, profiles, and security settings.
- Troubleshoot and resolve user issues, providing ongoing support to ensure smooth platform operation.

**Workflow & Process Automation**:

- Build and maintain custom workflows, process builders, and flow automations to streamline business processes and improve productivity.
- Automate routine tasks and complex processes to eliminate manual work and reduce errors.

**Customization & Custom Development**:

- Customize Salesforce objects, fields, page layouts, and record types to meet business requirements.
- Develop custom reports, dashboards, and list views to provide actionable insights for users and leadership.
- Utilize advanced features like Salesforce Flow, Apex triggers, and Visualforce pages to create custom solutions and integrations when needed.

**Integration & Data Management**:

- Maintain data quality through regular data cleansing, deduplication, and importing/exporting data from Salesforce.
- Monitor and manage data integrity to ensure accurate reporting and decision-making.

**User Training & Support**:

- Conduct training sessions for Salesforce users, helping them understand and fully leverage Salesforce features and automations.
- Create and maintain user documentation, knowledge base articles, and training materials to support end users.
- Provide tier-1 and tier-2 support for Salesforce-related issues, collaborating with other departments to resolve complex problems.

**Collaboration & Continuous Improvement**:

- Work closely with Sales, Finance, Marketing, and Customer Service teams to understand their needs and develop solutions that improve workflows and efficiency.
- Gather feedback from stakeholders and end-users to continuously improve Salesforce functionality.

**Reporting & Analytics Support**:

- Support the team with custom reports and dashboards and with data definitions.
- Work with the internal teams in data cleansing and bulk updates/imports within Salesforce**.**

**Desired Skills a