Salesforce Administrator

**Job no**: 494177

**Work type**: Full - Time (Auto)

**Location**: Melbourne CBD

**Categories**: Information Technology

Position Description

**Salesforce Administrator**

**Division: Information and Technology Services**
**Location: Melbourne CBD**
**Type**:Full Time**
**Job reference: 494177**

**About Us**

At Yooralla, we believe that exceptional customer service starts with employees who love what they do. Our people are committed to supporting people with disabilities to live the life they choose and obtaining the best possible outcomes for our customers. We have played an active role in improving public awareness and progressing the nature of disability support in Australia for 100 years.

**About the Role**

Reporting to the Digital Applications Manager the primary responsibility of the Salesforce Administrator role is to provide support and maintain the Salesforce platform as well as work with various teams to gather requirements and make recommendations as required. The position will play an integral part of Application Delivery Team, executing day-to-day configuration, support, maintenance and ensuring that we are maximizing the efficiencies and capitalizing on the full features and benefits of Salesforce. The Administrator will work closely with the technical and business leaders to design and implement enhancements and maintenance to meet the current needs of the business as well as anticipating our company's increasing scale and growth.

**What you will be doing**:

- Handle all Salesforce administrative functions for user account and profile management including object data security and visibility, permission sets, role hierarchy, page layouts, etc...
- Complete hands-on technical delivery including Salesforce configurations, customisation, integrations and deployments
- Build reports and dashboards, workflows and other day to day system administration tasks
- Actively manage the support queue, ensuring resolution of all cases
- Perform all regular, periodic maintenance tasks, including user audits, security updates, data backups, event monitoring etc
- Actively participate within scrum teams to continuously improve and uplift our Salesforce capability
- Maintain the solutions in Salesforce and packages / products (e.g. Pardot, Skedulo, Docusign etc)
- Work with the Operations, Community and Shared service teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements
- Support the Digital Applications Manager and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives
- Provide guidance & training to improve adoption of solution components across the organisation
- Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards
- Oversight of vendors completing BAU maintenance, deployments, administration activities and enhancements to ensure they are delivering expected outcomes in line with Yooralla standards and policies

**About You**:
***To be successful in this role, you will need:

- A tertiary qualification (in an information management or business related discipline)

Salesforce Admin certification preferred.
- 3+ years of experience in a similar Salesforce Technical position
- Strong understanding of Salesforce best practices and functionality
- Previous experience with Sales & Service Cloud, CPQ, Marketing Cloud
- Demonstrated experience gathering and documenting business requirements
- High level of experience with Automation Workflows, Visual Flows and Process Builder
- Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other features of intermediate-advanced complexity (using Lightning Experience)
- Advanced experience with Dataloader/XL Connector/WorkbenchDemonstrated experience of effectively managing vendors;
- Experience with integration tools like Jitterbit or Mulesoft
- Demonstrated understanding of industry and product trends and capabilities;
- DevOps experience including use of tools to support CI/CD pipeline
- Experience with Confluence, Jira and Scrum/Agile working methodologies
- Well-developed analytical, problem solving and decision-making abilities (a solution-oriented mindset and approach to problem solving)
- The ability to run workshops, gather requirements and turn these requirements into technical specifications
- Strong understanding of project management methodologies and techniques;
- Current National Police Record Check (if required)
- International Police Check (if required)
- Working with Children Check (if required)
- Disqualified Carer Check (if required)
- NDIS Worker Screening Check (if required)
- Current driver's licence to drive in Australia (if required)
- Requirement to use own smartphone