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Customer Service and Inbound Sales
3 weeks ago
**Responsibilities**:
**About Designer Planning**:
Designer Planning is a modern building design company which focuses on providing professional and cost effective plans for home owners and builders across SEQLD. We have built a reputation for reliability and customer satisfaction over the last 9 years and have gently grown our team and offerings year on year.
**The core duties**:
In this varied role you will work across two different arms of the business, one is focussed on building design and the other is residential construction.
**On the design side you will**:
- Assist clients with the design journey by taking inbound design enquiries and asking project specific questions
- Send accurate proposals via online software
- Follow up with quotes to ensure clients have the right information to make an informed decision
- Liaise with our design team to confirm availability and project specifics
- Update our CRM and ensure accurate data input
- Speak with existing and new builders about our design services and processes
- Assist with reporting tasks where required
**On the construction side you will**:
- Take inbound construction enquiries and ask specific questions
- Provide information regarding the design and construct process
- Create referrals between design and construct services
- Support the Director with associated administrative and project management tasks
**What you'll need to succeed**:
- Service is our number one focus, you will need to have energy on the phone to take enquiries and excite our customers about our design and / or construction related services
- Administration experience with exposure to sales and client follow
- A knack for a consistent and creative follow up process to secure business
- An ability to update and navigate two separate CRM’s
- A background in understanding the construction, town planning or building approvals process is advantageous yet not essential, especially if you are willing to learn and pursue a career in these fields.
**What’s in it for you?**
- You get to work with small yet fun team in a new office in Albion with plenty of on street parking which is close to the train station
- A full time role with plenty of variety in two busy industries
- A competitive wage with an achievable bonus structure
- Some designated work from home days each month
Interested? That’s great, we’d love to hear from you.
Benefits