Customer Service Officer

19 hours ago

Jandakot, Australia Aveling Full time

**About us**

Aveling is one of WA’s largest private RTO’s that has beenproviding professional and practical workforce development and training for 26 years.

We are seeking a highly skilled, service-oriented individual to join our team. If you can work autonomously, love talking to and assisting clients and stakeholders, then this is the role for you.

**What we offer**
- Holiday Bonus, an additional 20% of your wages when you take annual leave
- An extra day of leave for your birthday each year
- An extra day of leave for your health and wellbeing each year
- Onsite café with a weekly complimentary allowance and discount staff pricing
- 12% superannuation contribution
- Free access to our confidential employee assistance program for you and your family
- Modern facilities, with free parking onsite, just 20 minutes from the CBD
- Supportive management and leadership
- Many amenities close by including a supermarket, chemist, medical centre and discounted gym all within a couple of minutes’ walk.

**The role**

Reporting to the Customer Service Team Lead you will provide a range of professional support including but not limited to:

- Answering a busy multiple line phone system in an expedient and friendly manner
- General administrative tasks such as quote preparation, updating internal documents (policies / procedures), preparing mail outs, issuance of certificates etc.
- Providing general administrative support to internal stakeholders

**Key Skills**

As the first point of contact, to be successful in this varied and pivotal role you will need:

- A mature, adaptable, and confident approach with a high standard of presentation and professionalism
- Excellent interpersonal, communication and customer service skills
- High attention to detail and aptitude to work well under pressure
- A proven ability to display initiative, multi-task, prioritise, and problem solve
- A capacity to work within a close-knit team environment
- Strong Microsoft Office skills

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Do you have experience in administration?
- What's your expected annual base salary?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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