Customer Service Administrator

4 days ago

Jandakot, Australia Norbar Torque Tools Full time

Use your experience and passion for admin and customer service to support our Sales, Warehouse and Workshop functions
- Be an integral part of the Customer Service team, supporting the Perth office and the broader national business
- **Permanent Full Time position Monday to Friday - starting ASAP**
- **About Us**_

Norbar Australia and NZ, a Snap-on owned company, is a Global Original Equipment Manufacturer and is a world leader of torque control equipment. Globally we have offices in UK, USA, India, China, Singapore, New Zealand and Australia. It is our organisational purpose to be the best torque tool company in the world. Respected, profitable and a great place to work.

Locally, Norbar Australia and NZ is a small to medium sized company with offices located in Adelaide, Perth, Brisbane, Mackay and Auckland. It is Norbar Australia’s contributing purpose to continuously improve the torque and tension control outcomes of our customers.
- **The Position**_

Reporting to the Customer Service Team Leader, who is based in Queensland, you will be responsible for providing professional support to customers and our Sales, Warehouse and Workshop functions. Whilst based in our Perth office, you will contribute to, and be supported by, the broader national business.

Your responsibilities will include:

- Answering all incoming calls in a professional and friendly manner
- Working closely with the Workshop Technician to coordinate workflow of service jobs
- Providing price and availability information to customers and suppliers
- Producing and providing customer quotes and sales orders
- Maintenance of accurate and up to date data in our Netsuite system
- Carrying out Warehouse tasks (receipting and dispatch)
- Providing administrative support to the operations of the Perth office, such as general office management duties and freight
- **About You**_

To succeed in the role, you will be motivated, a great team player and have experience in a similar customer focused role. You will thrive on providing the highest level of administrative support and customer service to internal and external customers and suppliers.
- Have a positive attitude and energy and always willing to step in to help others out
- Be highly organised and have an excellent eye for detail
- Work calmly and efficiently under pressure and be able to multi task and prioritise to meet deadlines
- Demonstrate resilience and professionalism in handling customer challenges
- Work collaboratively in a team environment, open to new ways of doing things and receptive to giving and receiving feedback
- Have good data entry skills, be highly competent in the use of Microsoft Office, and the ability to learn other systems quickly

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Quarterly bonus

Application Question(s):

- If you are currently working, what is your notice period?

**Experience**:

- customer service: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (required)

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