Guest Services Supervisor

10 hours ago

Sydney, Australia The Star Entertainment Group Full time

About Us

The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world-class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.

**About the role**

Reporting to our Assistant Services Manager, you will supervise the daily operations of the Car Park area and operations.

As a Guest Services Supervisor, you will assist:

- Resolving customer queries ensuring a positive customer satisfaction
- Supervising all staff & assisting with recruitment, training & development
- Building a guest focus culture within your team

**About You**
- Previous supervisory experience in guest service roles is desirable
- Previous experience in guest service role in advantageous
- Passionate in hospitality & delivering guest excellence
- Ability to encourage a positive working environment across the team

**Our Benefits**
- FREE buffet meal at our back of house staff dining room
- 30% Discounts across award-winning restaurants
- Discounts on accommodation in our luxury hotels
- Paid Parental leave from Day 1, Secondary Carer’s leave also on offer
- Mental Health and Wellbeing services
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
- Lifestyle discounts including gym memberships and laundry services
- Discounted staff parking every day including weekends and late nights
- Paid training, ongoing career development opportunities

**Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.**

**About The Star**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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