Guest Services Supervisor

1 week ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23101617

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

  • Guest Services Manager

    4 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23048874 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia The Ritz-Carlton Full time

    **Job Number** 22145164 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMAR** Supply guests with directions and information regarding...

  • Guest Services Agent

    14 hours ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23088393 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding property amenities,...

  • Guest Service Agent

    2 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23069013 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23151376 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...

  • Accommodation and Hospitality Manager

    2 weeks ago

    Sydney, New South Wales, Australia Guest Realty Full time $100,000 - $150,000 per year

    Guest Realty was established in 2016 with the sole focus on helping owners diversify their investment income by utilising the short-term property rental market. Sydney being one of the most popular tourist destinations in Australia and the world. We've built a reputable brand and unique service offering, outside of the tradition long term real estate rental...

  • Guest Services Associate I

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23023414 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Night- Guest Service Agent

    2 weeks ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24020661 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments,...

  • Reservations Services Supervisor

    4 days ago

    Sydney, Australia The Star Entertainment Group Full time

    The Star Entertainment Group’s (TSEG) vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, our properties across Sydney, Brisbane and the Gold Coast are first class entertainment destinations that offer visitors a diverse selection of award-winning restaurants, the coolest selection of bars, luxurious...

  • Housekeeping Supervisor

    1 week ago

    Sydney, Australia Ozone Services Group Full time

    Staff Referral Bonus: Rewarding employees for bringing in great talent. - Flexible Rostered Days: Monday to Sunday - Celebrations for Housekeeping Week: Encouraging camaraderie and team spirit. - Employee of the Month Recognition: Celebrating top performers with rewards. - Gift Cards and Incentives: Showing appreciation for dedication and excellence. -...