Guest Services Associate I

3 days ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23023414

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, NEW SOUTH WALES, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

  • Guest Services Associate I

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **N. Posizione** 24072243 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VISUALIZZA SULLA MAPPA **Tipologia** Part-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di...

  • Mgr-guest Services I

    23 hours ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25074384 **Job Category**Rooms & Guest Services Operations **Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - W Marriott International dążymy do tego, aby być pracodawcą...

  • Guest Services Associate I

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **رقم الوظيفة** 24072243 **التصنيفات** Rooms & Guest Services Operations **الموقع** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia عرض على الخريطة **الجدول الزمني** Part-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Guest Services Associate I

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24072243 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia AFFICHER SUR LA CARTE **Horaire** Part-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Gérer toutes les entrées et tous les...

  • guest services

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time $60,000 - $90,000 per year

    SummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team...

  • Guest Services

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Regency Full time $60,000 - $80,000 per year

    Organization- Hyatt Regency SydneySummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and...

  • Guest Services Agent

    1 week ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24072243 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Guest Services Coordinator

    3 days ago

    Sydney, Australia Charterhouse Full time

    **Guest Services Officer** - **Pay rate: $39.62 per hour + super**: - **Immediate start: 3-month contract**: - **Location: Parramatta/Potts Hill**: - **Must be fully vaccinated**: - **Driving Licence required** **I am seeking an exceptional Guest Services Coordinator for a 3-month temporary assignment who can travel to Parramatta and Potts Hills.** We...

  • Guest Services Supervisor

    22 hours ago

    Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23101617 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, and process all guest calls, requests, questions, or...

  • Guest Services Agent

    2 weeks ago

    Sydney, Australia Sheraton Hotels & Resorts Full time

    **Job Description**: **Job Number** 23147225 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...