Account Manager

Become a contributor to the Rule of Law. Every day, LexisNexis produces and provides industry-leading legal content to professionals across 100 countries in the legal, corporate, government, accounting, academic and law enforcement markets. This is an ideal opportunity to join a team dedicated to supporting an understanding of law. We are passionate about the rule of law as it is the foundation of a just society, a society in which everyone can realise their full potential._

About the Role:
We have an exciting opportunity to join our close-knit and passionate Legal Software Solutions team at LexisNexis as an Account Manager. You will be responsible for ensuring retention and growth across existing Affinity client base, as well as upselling of additional software, services, and solutions. The role will be tasked with identifying value add opportunities, increasing portfolio value via new solutions and customer retention for a significant territory.

This role offers variety in managing portfolios having diverse mix of large to small accounts where no 2 days are same As a key member of our tight-knit team, you will have autonomy and agency to perform whilst having highly achievable targets on offer

This is a permanent full-time role to be based in either Brisbane, Sydney, or Melbourne with the combination of home/office-based arrangements to have a flexible work-life balance.

You’ll be responsible for:
- Relationship management with all customers in the territory, virtually and in person.- Achieve targets on time and within budget by retaining and growing existing client accounts.- Manage opportunities proactively in line with renewal dates and inbound leads.- Raise awareness of additional products and services which would be of benefit to the client.- Conduct solution demonstrations to engage clients’ interest in upgrades and additional services.- Help improve NPS by improving the way customers use Affinity (product).- Demonstrated selling methodology with an understanding of Australian legislation preferred.

What’s in this role for you?- A supportive, passionate, and fun team to work with and a great corporate culture that invests in its people.- Participation in variable compensation plan providing uncapped commission opportunities with highly achievable targets.- Autonomy and accountability in managing the performance of your own territory.- Be part of a global organization with global opportunities.- Sell market leading products.- Flexible working conditions with option to work from home.- Your birthday is a bonus holiday every year.- 2 volunteer leave days provided annually.

To be successful in this role, you will have:
- Degree qualified with preferred background within the legal solutions market with strong upselling and client relationship skills.- Minimum 3 years Key/Strategic Account Management experience in Sales/client retention using solution and consultative selling approaches.- Understanding of Australia’s legal system with sound market knowledge ideally in legal / professional services / risk industries.- High level presentation skills (essential).- Strong communication skills with ability to build relationships (essential).- Ability to write complex correspondence, proposals, and tender documents to describe business requirements and propose solutions.- Territory and stakeholder management at executive level with the ability to nurture relationships at a strategic level.- Excellent communication and conflict resolution skills and proven ability to negotiate.- Ability to write proposals and other communications to describe business requirements and proposed solutions.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

Thank you for your interest.

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