Account Manager

Do you love working in a fast paced, vibrant and energetic environment? Are you motivated working within a highly driven sales team? Come showcase your exceptional relationship and account management skills with Ezypay

Ezypay is a multi-award-winning Fintech company established in 1996, specialising in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

**The Role**

As an Account Manager at Ezypay, you will be critical to ensuring Ezypay maintains its long term and mutually beneficial relationships with key customers.

Reporting to the Account Director you will be responsible for managing several of our tier one accounts, ensuring their continued satisfaction with our subscription billing services. You will develop proactive engagement plans and meet on a regular basis with our customers to ensure we can proactively meet and exceed their expectations. You will act as a point of contact and escalation, coordinating across several departments, including Customer Service, Merchant Operations, Product & Engineering.

We are in an exciting growth phase and have recently expanded our sales team and this new role will be working alongside a number of new team members. As a senior part of this new sales organisation, there is plenty of opportunities to drive change within our organisation and help guide Ezypay through its next phase of growth.

**Are you able to **
- Protect existing revenue and drive growth opportunities in line with company targets and defined account segments
- Develop a proactive engagement plan for each account, ensuring internal and external stakeholders are aligned
- Negotiate commercial arrangements and reviews with customers, with involvement from other internal functions, demonstrating business. commercial and financial acumen
- Take ownership for and work with the Account Director to provide the framework for account engagement and ensure that key documents, processes, and people are identified to support the defined outcomes.
- Keep across trends in payments, ensuring you can develop appropriate solutions for our customers and act as a trusted advisor

**What we are looking **for**..**
- A minimum of 5 years’ experience in a similar role - account management & payments experience essential
- Experience providing advice and consultation to clients based on their needs, setting expectations and ensuring mutually beneficial outcomes are achievable
- Experience in contract negotiation and renewal management, especially in a SaaS/Subscription based business model
- Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels (including C suite)

**The Perky Side of our Benefits.**
- Fantastic team culture
- Flexible working arrangements (including remote working) and work life balance
- Guidance and mentoring from leaders within the business
- A dynamic and challenging environment, with the opportunity to make a real and lasting difference to our business
- Casual dress code

**How to **Apply**

This could be the start of your rewarding career with Ezypay.

**In Response to Covid-19**:
All interviews are currently being held virtually. If you are invited to attend an interview, our Human Resources team will guide you through our interview process.