Customer Care Officer

3 days ago

Heidelberg, Australia Healius Full time

Customer Care Officer
- .**Customer Care Officer**- We are one of the Australia's leading healthcare companies
- Fixed Term Contraact 12 months with view to extension
- Competitive salary ,based in Heidelberg, Victoria-
- Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics and oncology to an extensive network of public and private hospitals and community referrers across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.**Key responsibilities**:
- Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
- Assist with marketing related tasks
- Assist with various customer care tasks with the focus being on teamwork
- Answer phones and triage calls for distribution to appropriate team members
- Maintain patient confidentiality in accordance with privacy legislation
- Maintain accurate documentation and records
- Manage time effectively and prioritise work within established routines, methods, and procedures
- Work cooperatively as part of the customer care team and wider Genomic Diagnostics team**About you**
- To be successful in this role, you will be a self-motivated people leader with excellent interpersonal skills. You will also demonstrate:- Ability to problem solve would be an advantage
- Proficient computer skills, excellent attention to detail
- Familiarity with medical terminology would be an advantage
- Possess sound communication skills and good customer care-
- .

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