Governance and Performance Lead

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

We are excited to introduce a brand-new team at Transurban - Road Experience, Operations, Assets and Corporate Development - with a core focus on delivering excellent on-road experience and operational efficiency across all Australian markets.

This newly created role will sit within the Optimisation team and will contribute to meaningful change by supporting the delivery of 24/7 safe, reliable and efficient operations of the network, along with a superior experience for our customers.

About the role
- As the Governance and Performance Lead, you will play a key role in ensuring Transurban’s performance reaches optimal levels in safety, productivity, and efficiency.

This is a unique opportunity to support the decision makers and relevant stakeholders that influence customers on-road experience Your leadership will be crucial in optimising long-term operations, maintenance approaches, and costs while delivering exceptional customer service and maintaining asset integrity.

You’ll join an innovative new team that drives efficiencies across the business, including facilitating efficient governance decisions impacting on-road experience and standardising the quantification of benefits.

In this role, you will effectively develop and champion the governance framework, manage decision making forums and relevant input of stakeholders influencing broader business decisions related to customer experiences. Success will depend on your ability to build strong internal relationships, manage priorities, and drive impactful initiatives.

As our Governance and Performance Lead you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging, and exciting work.

Day-to-day, you will:
Design and support governance practices for on-road customer experience decisions-
- Establish and manage the cross-functional decision-making body, setting agendas and coordinating meeting materials-
- Oversee communication flows of CORE decisions to internal stakeholders and prepare reports for senior stakeholders-
- Build and maintain strong relationships across the organisation to facilitate key initiatives-
- Proactively mitigate risks and ensure compliance with Transurban policies and standards-
- Facilitate discussions with stakeholders to enhance optimisation governance and provide strategic advice-
- Build and maintain strong relationships with internal and external stakeholders to support key initiatives- This role will suit someone with a curious mind and transferrable skills and experiences, including:
Experience in developing, implementing, and improving effective governance frameworks in complex stakeholder environments-
- Advanced analytical and synthesis skills with the ability to communicate effectively, both in written and verbal form to senior stakeholders-
- Ability to build credibility and trust with stakeholders at all organisational levels-
- Proven ability to independently deliver projects or streams of work, planning and executing them effectively in complex, multi-stakeholder environments-
- Exceptional interpersonal skills with strengths in consultation, negotiation, influencing, and conflict resolution to address organisational opportunities-
- Experience in implementing and/or improving benefit realisation measurement and reporting approaches (desired)-
- Strong commercial acumen with an entrepreneurial mindset (desired)With a career at Transurban, you’ll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year-
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well-
- Learning and development opportunities to support your career interests-
- Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more-
- Share offers and insurance benefits-
- Social activities, community give-back programs and paid volunteer daysWe offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortabl