Service Owner Desktop Services

7 days ago

Melbourne, Australia Fujitsu Full time

About the job Service Owner Desktop Services

**This role can be based in any major hub across Australia or NZ. ****This role is open to only current Fujitsu employees.**

We are looking for a Service Owner Desktop Services. This new role Service Owner ensures Desktop Services delivers exceptional customer-centric experiences in an agile environment. The Service Owner is responsible and accountable for the successful development and delivery of desktop services that meet the needs of the organization and its users. The role, is responsible for the efficiency, quality, delivery, and customer satisfaction of Desktop operations services, embracing and, fostering a culture of collaboration, support, and continuous improvement to empower the team and deliver outstanding results today and into the future.

We are looking for a forward-thinking capable leader who must demonstrate strong leadership, technical understanding of Desktop services end to end, and knowledge of bid and contracts. We are looking for a forward-thinking capable leader who must demonstrate.

The Service Owner Desktop Support must possess strong customer relationship skills with the ability to build trust with external and internal customers. The Service Owner will work closely with stakeholders, development teams, and other cross-functional groups to ensure that desktop services are delivered on time, within budget, and to the highest quality standards. The role requires a high engagement with technical peers internally and externally including contract compliance, reporting, and metric control, further enhancing the operational efficiency of the organization. The most critical of these are, GDC Remote Desktop team, Service Desk, M365, End Point Engineering and Security.

**About you**
To succeed in this role you will have:

- 5+ years of experience in Desktop product management, financial analysis, or a related field.
- Strong understanding of Agile methodologies and project management principles.
- Excellent communication, interpersonal, and presentation skills.
- Strong written and verbal communication skills.
- ITIL Certified.
- Outstanding Leadership and People Management skills.
- Service Delivery Management.
- Strong knowledge of Service Desk operations.
- Strong writing skills across various platforms, from customer communications to bids and business cases.
- Customer, vendor, and staff contract knowledge.
- HR governance, including basic Australian industrial rules and laws.
- Ability to obtain Australian government clearance.
- Ability to pass all state and federal police checks.

This is a key leadership role with the DWS Practice. This role will play a key part in fostering a collaborative and supportive environment for our service desk teams. This role will have approx. 7 direct reports both in Australia and NZ. The role reports into Richard Ellis, Director Workplace and Service Desk.

Applications close Monday 9th September 12 pm.

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