Service Owner

Work Type: Ongoing - Full-time

Salary: $113,022 - $136,747

Grade: VPS 5

Occupation: IT and telecommunications

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DE/FPIS/1882670

Great Ongoing opportunity to Join the Department of Education as Service Owner – Enrolment. Own a suite of digital products across the Enrolment and Admissions Management service which supports all Victorian government schools. This role will manage change from concept to execution and evaluation and support major strategic initiatives such as the expansion of digital enrolment tools and processes across all schools.

About the Role:

Ongoing, Full time.

The purpose of the Service Owner – Enrolment position is to own a suite of digital products across the Enrolment and Admissions Management service which supports all Victorian government schools. The Enrolment and Admissions Management service includes:

• Student application management
• Student enrolment management
• Student admission management
• Student scholarship management

This role will manage change from concept to execution and evaluation and support major strategic initiatives such

as the expansion of digital enrolment tools and processes across all schools.

You will require strong experience with:

• Effective Stakeholder management and negotiation skills, with experience working closely with policy makers, business users, and senior leaders in the education sector
• Understanding of Customer Relationship Management (CRM) systems, particularly Salesforce
• Skilled in managing product backlogs, including refining and prioritising tasks to meet project goals
• In-depth knowledge of enrolment practices and processes, serving as a key point of contact for improving school enrolment procedures
• Proven experience in managing change effectively to ensure smooth adoption and implementation across affected users

Attributes

• Flexibility and Adaptability
• Working Collaboratively
• Innovation and Continuous Improvement
• Stakeholder Management
• Experience in product management, ideally within education technology
• Proficient in using data analytics and reporting tools
• Experienced in applying change management methodologies
• Familiar with enrolment policies and processes used in schools

Qualifications and Experience

• Bachelor's degree or higher in relevant field (e.g., Technology, Business)
• Proven experience leading others within a Product Team, using Agile methodologies
• CRM experience (HubSpot, Salesforce etc)
• Valid Working with Children Check

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

About the Division

IMTD is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students.

IMTD provides innovation and leadership in the transformation and management of the Department's digital capability through the implementation of solutions on the Department's cloud environment (IaaS), enterprise cloud platforms (PaaS) and software (SaaS), using agile practices with a focus on user experience, security, and integration.

The 10-Year Digital Horizon is a strategic plan to provide schools with more technology and digital services. School Digital Services consults with schools and internal groups including Schools and Regional Services (SRS) and School Education Programs and Support (SEPS) on strategic direction to form new initiatives as well as oversee program delivery and delivery of IT services for major initiatives.

How to apply

To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) addressing the skills and attributes from the role statement and the capabilities from the position description.

Further Information

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Rachael Blackman – Product Manager via email:

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g. large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Monday 15 September 2025.

Applications close Monday 15 September 2025 at 11.59pm

Posted

1 September 2025