Ndis Operations

Employment Type:
Contract - 12 months (with profit-share model and potential equity path)

Flexible location - remote/hybrid with occasional in-person meetings in Caroline Springs

Reports To:
Directors / Founders

About Us

Kare Haven Support Services is a newly approved, fully registered NDIS provider with a mission to deliver participant-first support across 12 service registration groups. Founded by a working family, we’re building a values-led, high-quality team to serve individuals across our local community.

We’re now seeking an experienced and entrepreneurial NDIS professional to lead our operations, grow the participant base, and build a thriving support worker team — with the opportunity to share in the business’s financial success.

Role Purpose

The NDIS Operations & Growth Manager will be responsible for overseeing end-to-end delivery of NDIS services, ensuring compliance, managing staff, and driving participant acquisition and retention. The role is performance-based, with a monthly retainer plus a profit-share incentive tied to growth and quality outcomes.

Key Responsibilities

Operations & Compliance
- Manage onboarding, rostering, and matching of support staff to participants
- Ensure compliance with NDIS Practice Standards, including incident and risk management
- Maintain and review documentation (Service Agreements, Risk Assessments, Policies, Participant Files)
- Oversee use of care management software (e.g. ShiftCare, AlayaCare)
- Prepare for audit readiness and reporting obligations

Staffing & Team Leadership
- Recruit, screen, and onboard casual disability support staff
- Conduct staff inductions, monitor performance, and support ongoing training
- Build a positive and accountable staff culture aligned with Kare Haven’s values

Participant & Stakeholder Engagement
- Manage intake process, including initial needs assessments and Service Agreement discussions
- Build strong relationships with participants, families, and support coordinators
- Resolve service issues promptly and professionally
- Act as key point of contact for referrals, Support Coordinators, and Local Area Coordinators

Growth & Business Development
- Develop a sustainable client acquisition strategy (referral networks, digital marketing support, etc.)
- Track business performance, rostering utilisation, and financial metrics
- Recommend and implement service improvements to grow capacity and reputation
- Prepare monthly reports for the Directors on business KPIs, compliance, and risk

Skills & Experience

Essential:

- At least 3 years of experience in NDIS service delivery or care coordination
- Sound understanding of NDIS pricing, registration groups, and compliance standards
- Experience using rostering/care management software
- Excellent leadership, problem-solving, and interpersonal skills
- Strong written and verbal communication
- Current NDIS Worker Screening, WWCC, Police Check
- ABN and ability to invoice for contract + profit-share arrangement

Desirable:

- Qualification in Disability, Allied Health, Community Services, or Business
- Experience building a caseload or small business within the disability or aged care space
- Understanding of SCHADS Award and workforce compliance

Remuneration
- Monthly retainer (negotiable)
- Profit-share model: 15-25% of net operating profit (paid quarterly, linked to performance KPIs)

Why Join Us?
- Lead and grow a business from the ground up
- Flexible working arrangements with autonomy
- Clear pathway to financial and career growth
- Supportive and values-driven founders
- Make a tangible difference in people’s lives every day

How to Apply

Send your CV and a short cover letter outlining how you would lead and grow an NDIS business to:
**Job Types**: Part-time, Fixed term
Contract length: 12 months

Pay: $50,000.00 - $140,000.00 per year

**Benefits**:

- Work from home

Supplementary Pay:

- Performance bonus
- Quarterly bonus

Work Authorisation:

- Australia (required)

Work Location: Remote