Customer Service Representative

2 days ago

Mount Gravatt, Australia Davidson Group Services Full time

**About the Company**

Our client is one of Queensland's fastest growing trade services companies, who pride themselves on delivering an exceptional customer experience. Due to their continued success, they are growing and have a newly created position available in their Customer Service Centre. This team works hard but also has a lot of fun along the way, continually competing with each other to see who can delight their customers more, and they are rewarded for it

**About the Role**

As part of a large and friendly team, your responsibilities will include:

- Receive inbound calls from customers, enquiring about trade services - installations, repairs and servicing.
- Troubleshoot faults and provide advice to rectify issues.
- Outbound calls to customers to follow up on enquiries.
- After-sales calls to confirm customer satisfaction.
- Identify opportunities to increase sales and value-add to customers.

**About You**

You must have an exceptional phone manner, a high level of literacy and the ability to listen, understand and respond to your customer's needs, resulting in them engaging the company's services.

**The Benefits**
- Immediate start
- Handy south side location with parking
- Base salary with paid overtime over 38 hours per week
- Paid overtime
- Uncapped commissions
- 17.5% annual leave loading
- 7.6 hour day, between 7.00am and 5.30pm daily

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