Manager, Parentline

Location: Melbourne | CBD

Job type: Part time

Organisation: Department of Families, Fairness and Housing

**Salary**: $127,467 - $170,579

Occupation: Community Services

Reference: VG/DFFH/COPL/550531

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTQI+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don’t hesitate to get in touch with the contact person listed on the ad.

**THE ROLE**

The Manager Parentline is responsible for the delivery of a high-quality statewide telephone counselling and support service for Victorian parents and carers of children aged from birth to 18 years. The Manager has responsibility for leading a team of qualified counsellors, providing support to staff and, in conjunction with the Team Leader, the provision of clinical staff supervision and professional development. The Manager is required to identify opportunities to promote the service, further develop links with other programs, engage key stakeholders, and participate in strategic development, and implementation processes.

**ACCOUNTABILITIES INCLUDE**
- Ensure the delivery of a high-quality service that meets the needs of Victorian parents and carers, statewide departmental and government objectives, budget considerations and community expectations, while monitoring and addressing service demand and staff resourcing issues.
- Identify and implement policies and strategies to improve service delivery and quality, and caller outcomes, including via annual and intermittent quality assurance and efficacy public surveys.
- Work with senior management to set and achieve key performance indicators and standards.

**Please open the position description to read more.**

**VACCINATION REQUIREMENTS POLICY**
The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's **COVID-19 Vaccination requirements policy**(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.