Manager, Parentline

THE ROLE
The Manager Parentline is responsible for the delivery of a high-quality statewide telephone counselling and support service for Victorian parents and carers of children aged from birth to 18 years. The Manager has responsibility for leading a team of qualified counsellors, providing support to staff and, in conjunction with the Team Leader, the provision of clinical staff supervision and professional development. The Manager is required to identify opportunities to promote the service, further develop links with other programs, engage key stakeholders, and participate in strategic development, and implementation processes.
ACCOUNTABILITIES INCLUDE
*
- Ensure the delivery of a high-quality service that meets the needs of Victorian parents and carers, statewide departmental and government objectives, budget considerations and community expectations, while monitoring and addressing service demand and staff resourcing issues.
- Identify and implement policies and strategies to improve service delivery and quality, and caller outcomes, including via annual and intermittent quality assurance and efficacy public surveys.
- Work with senior management to set and achieve key performance indicators and standards.

Please open the position description to read more.
VACCINATION REQUIREMENTS POLICYThe department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19). The department's COVID-19 Vaccination requirements policy(Word) outlines the requirements for existing employees, other workplace participants and prospective employees. Please read in full prior to applying.